Business & Operations Manager (with Finance Responsibilities)
Reporting to: Managing Director / CEO
Job Type: Full-time
Salary: Competitive, based on experience
About Us
We are a growing telecoms business providing a range of voice, data, and cloud services to clients across the UK and beyond. We are looking for a highly organised and proactive Business & Operations Manager to lead the day-to-day running of our office, support the operational delivery of services, and manage key finance functions.
Role Overview
This is a hands-on, multi-faceted role suitable for someone with strong organisational skills, a good understanding of finance processes, and the ability to lead and support a team. You’ll oversee core office operations, support service provisioning, and be responsible for finance reporting, invoicing, credit control, and payroll.
Key Responsibilities
Operations & Office Management
Manage the daily operations of the office, ensuring an efficient and productive work environment
Lead the coordination and support of provisioning new telecoms services
Oversee the production and analysis of billing and usage reports for clients
Coordinate with technical and support teams to ensure seamless service delivery
Monitor and optimise internal processes and workflows
Manage holiday schedules, absence tracking, and general staff HR administration
Liaise with suppliers, vendors, and contractors as needed
Finance & Reporting:
Oversee the preparation and distribution of client invoices, including monthly recurring and usage-based billing
Perform regular credit control, managing overdue accounts and payment follow-ups
Collate, review, and reconcile supplier invoices and telecoms costs
Prepare and submit quarterly VAT returns
Create and maintain internal financial reports including revenue summaries, expenditure reports, and P&L summaries
Work closely with the external accountant/bookkeeper where applicable
Payroll & HR Admin:
Process monthly payroll for a team of 15 staff, including salary changes, bonuses, and deductions
Maintain accurate records of annual leave, sick leave, and staff working hours
Coordinate onboarding and offboarding of employees
Support staff development, training, and team communications
Skills & Experience Required:
Proven experience in an office, operations, or finance management role (telecoms industry experience is a plus)
Strong financial literacy, including experience with invoicing, reporting, and VAT returns
Solid understanding of payroll processes and employee HR administration
Highly proficient in Microsoft Excel, including the ability to create and manage spreadsheets, use formulas, and produce reports
Excellent communication, organisational, and problem-solving skills
Familiarity with accounting software (e.g., Xero, QuickBooks)
Ability to manage multiple priorities in a fast-paced environment
Strong leadership skills and experience managing small teams
Desirable:
Experience in the telecoms or technology sector
Familiarity with provisioning platforms or telecom billing systems
Prior experience with credit control and cash flow forecasting
What We Offer:
A collaborative and supportive team environment
Opportunities for growth and development
Flexible working arrangements (where appropriate)
A chance to make a direct impact on business operations
Apply Today!
If you have the required experience, possess a strong work ethic, and attention to detail, we’d love to hear from you!
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