Do you have a strong administrative background and experience working within an office environment providing customer-facing services? If you can answer yes to this question, we would welcome your application.
In this role you will welcome and receive enquiries from students, staff and Third Parties face-to-face at a dedicated information desk. Undertake a range of administrative responsibilities to ensure the delivery of an efficient, professional and approachable front-facing service for students and staff wishing to access information and signposting to relevant resources, services and support. The Student Enquiries, Engagement and Voice team operates a shared administrative service, whereby staff can be asked to perform duties within their job description for any of the teams within the Student Life Directorate, though you will usually work for the employing team.
This post will likely be based at Medway, with regular Canterbury campus working.
As Nexus Administrator you can expect to be involved in:
* Responding to enquiries from students, staff and Third Parties via email, phone, and in-person at 'Nexus' information desks on Canterbury and Medway campuses
* Ensuring that all enquires are handled in a consistent, timely and approachable way and any issues students face are resolved in a professional manner, with sensitivity and consideration of confidentiality and appropriate escalation.
* Signposting students to relevant specialist services across the University of Kent and available online/digital resources as appropriate.
* Records-keeping to ensure that we have accurate data for reporting and insight purposes.
What will you bring to the role?
* GCSE grade A-C (9-4) English and Maths or equivalent
* IT training including Microsoft Word, Outlook, Excel, with experience using Teams and SharePoint.
* Experience of working in an office environment, providing customer-facing services consistently and to a high standard.
* Experience of handling enquiries face-to-face, by e-mail, and by phone with a variety of people from different backgrounds and with different needs.
* Approachability, empathy and confidence in speaking to people at all levels.
For more information about what you can look forward to if you join us, visit our dedicated webpage: Working at Kent
We are ambitious for our people, our communities and the region we serve – join us in making the world a better place. Visit our website for more on who we are:
Please see the links below to view the full job description and to apply for this post. For further information regarding the application process, please contact quoting reference number CSF
We particularly welcome applications from black, Asian and minority ethnic candidates as they are under-represented at this level in this area
* Occasionally we may need to close a vacancy before the published deadline due to a high number of applications being received, therefore we strongly advise you to submit your application as soon as possible. (All vacancies will be open for at least one week.)
PLEASE NOTE: We prioritise applications from current University of Kent redeployees. We will let you know if this post is to be filled by a redeployee as, in this instance, your application will unfortunately not be taken forward.
We know applicants may use AI tools to help prepare job applications. For guidance on how to use AI responsibly and effectively, see: Using AI in your job application
Applications must be made via the University's online application system; CVs or details sent directly to the department or via email cannot be considered.
The University of Kent values diversity and equality at all levels.
Section
Student Enquiries, Engagement and Voice
Location
Chatham
Salary
£24,344 to £25,733 per annum
Grade
Grade 4
Post Type
Full Time
Contract Type
Permanent
Release Date
Tuesday 30 September 2025
Closing Date
23.59 hours BST on Sunday 12 October 2025 (unless otherwise stated*)
Interview Date
To be confirmed
Reference
CSF R