About us
Founded in 2008, CitNOW is an innovative, enterprise-level software product suite that allows automotive dealerships globally to sell more vehicles and parts more profitably. CitNOW’s app-based platform provides a secure, brand-compliant solution – for dealers to build trust, transparency and long-lasting relationships.
CitNOW Group was formed in 2021 to unite a portfolio of 12 global software companies leveraging innovation to aid retailers and manufacturers in delivering an outstanding customer experience. We have over 300 employees worldwide who all contribute to our vision to provide market-leading automotive solutions to drive efficiencies, seamlessly transforming every customer moment.
The CitNOW Group is no ordinary technology company, we live a series of One Team values and this guiding principle forms the foundation of CitNOW Group’s award winning, collaborative and inclusive culture. Recognised recently within the Top 25 Best Mid Sized Companies to work for within the UK, we pride ourselves on being a great place to work.
About the role
Reporting into the Head of Business Systems, the Salesforce Administrator will be a key member of the Salesforce Development team, responsible for the administration and customisation of the CitNOW Group Salesforce Org Including the provision of support for its 200 users and the delivery of new and enhanced features.
This fixed-term contract will focus on the successful delivery of key projects supplemented by business-as-usual help request resolution.
The initial project will focus on UI improvements so Lightning App Builder experience including dynamic forms, dynamic related lists and a detailed understanding of the relationship between Lightning Record Pages and the object's settings is essential.
Working within the Salesforce Development team the administrator will be expected to arrange meetings with stakeholders, capture requirements, implement changes in a sandbox, demonstrate changes to piers and stakeholders and deploy approved changes to production.
Planned projects include:
* Salesforce AI for Sales including Einstein Activity Capture
* Salesforce Knowledge
* Salesforce AI for Service including Einstein Next Best Action
* Salesforce Meetings including Einstein Conversation Insights
Key responsibilities include:
* Work with stakeholders and other members of the Salesforce Development Team to scope, design, document and deliver efficient solutions
* Attend daily scrum and weekly team/project meetings
* Define, create, test and deploy customisations and process improvements to enable the successful resolution of assigned Jira issues
* Investigate and resolve business as usual help requests
We are looking for:
* 3+ years hands-on Salesforce administration experience in an end-user (non-agency) environment and a demonstratable ability to configure, customise and support Salesforce Sales and Service Clouds
* Strong understanding of Salesforce administration best practices
* A strong understanding of Salesforce capabilities and limitations
* A passion and enthusiasm for data and processes
* A detailed understanding of CRM software best practices and methodologies
* Skilled in organising tasks and establishing priorities to meet deadlines
* Strong work ethic, a self-starter with a proactive approach
In addition to a competitive salary, our benefits package is second to none. Employee wellbeing is at the heart of our people strategy, with a number of innovative wellness initiatives such as flexi-time, where employees can vary their start and finish times within our core business hours and/or extend their lunch break by up to 2 hours per day. Employees also benefit from an additional two half days paid leave per year to focus on their personal wellbeing.
We recognise the development of our people is vital to the ongoing success of the business and proudly promote a culture of continuous learning and improvement, along with opportunities to develop and progress a successful career with us.
The CitNOW Group is an equal opportunities employer that celebrates diversity across our international teams. We are passionate about creating an inclusive workplace where everyone’s individuality is valued.
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