Overview
Join to apply for the Customer Service Centre Agent role at Carrier Rental Systems - SLD Pumps and Power.
Location: Livingston
Contract type: Perm, full time
The role is part of Carrier's company - SLD Pumps & Power, one of the UK's leading suppliers of pumps and generator rental equipment.
We are growing our Customer Service Hub in Livingston and are looking for motivated individuals to join our team. From the very beginning, we’ll provide you with comprehensive onboarding and training, ongoing support from your line manager, and a clear path to develop and grow your skills in a supportive and collaborative environment where your contribution truly makes a difference.
As a Customer Service Centre Agent you will be responsible for:
* Generating and processing hire and sales quotations efficiently.
* Handling enquiries from new and existing clients, ensuring accurate account and equipment information.
* Maintaining regular communication to ensure customer satisfaction and identify further sales opportunities.
* Managing equipment availability and organising transport to meet customer timelines.
* Handling exchanges, off-hires, losses, and damages, following company policies and timelines.
* Identifying new business opportunities, generating leads, and booking appointments for the sales team.
* Managing and resolving invoice queries, process suspensions, and running pre-invoice reports.
* Opening customer/supplier accounts, completing required compliance checks, and maintaining accurate records.
Who were looking for
* Previous customer service or sales support experience.
* Proactive approach focused on customers
* Strong administrative skills and attention to detail
* Very good command of MS Office
* Strong time management skills and ability to work with deadlines
What we offer
* Base salary + 15% bonus
* Stable working hours from Monday to Friday (8:00–17:00)
* Paid sick leave
* 25 days of holidays + bank holidays
* Comprehensive onboarding training and support from line manager
* Small but supportive team
* Access to the benefits centre
Your journey with us
We aim to provide a fair and valuable recruitment process. If selected, you will follow the next stages:
* Initial call with our sourcing/recruitment team
* Interview with the Manager
Our commitment to you
As an employer of choice, our greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and drives innovation for the benefit of our customers. We aim to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. The values that guide us are respect, integrity, inclusion, innovation, and excellence.
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service, Administrative, and Sales
Industries
* Equipment Rental Services
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