As a Neighbourhood Tenancy Officer, you will be aligned to and manage a neighbourhood patch delivering a proactive service that promotes sustainability and high levels of customer satisfaction, therefore excellent communication skills and people skills are needed to be successful in this role. You will welcome people into their new homes, assist them in establishing and sustaining their tenancy successfully, and refer them to appropriate services where needed.
Building relationships with new and existing tenants who live in your area. You will be responsible for managing key housing functions including viewings and sign‑ups of empty homes, property and garden conditions, and tenancy management. You will collaborate closely with other teams within the council and external partners to ensure the best outcomes for both people and the place.
You will be passionate about making a difference to tenants’ lives, homes and neighbourhoods, using your excellent communication skills to build and develop positive relationships with customers and other professionals.
An inspiring personality with the ability to train and motivate others. You will be caring, compassionate, and able to think creatively to resolve issues and enquiries. You will be able to prioritise a varied workload, meet agreed standards and targets, and work flexibly as part of a larger Housing Team.
Wigan Council has been voted Overall Council of the Year at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or ‘unbroken’ between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our two‑place missions: create fair opportunities for all children, families, residents and businesses, and make our towns and neighbourhoods flourish for those who live and work in them.
The Homes and Communities team is a dedicated group of Neighbourhood Tenancy Officers, Estate Caretakers, Housing Support Officers, and Tenant Engagement Officers, who work as one team to develop vibrant communities, manage and maintain our estates, and support and engage our tenants.
Salary: Grade 6, £29,540 – £32,597 per annum.
37 hours per week.
We’re on a journey to build a workforce reflective of our Borough.
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you!
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