We use our expertise and products to craft customer experiences. Our range of services helps global brand acquire, engage and retain choice-rich customers.
© 2023 Collinson International Limited. Registered in England & Wales under registration No. 2577557
Registered address : 3 More London Riverside, London, SE1 2AQ, United Kingdom.
Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.
Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.
We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.
Key clients include Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.
Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.
Never short of ambition, the success of our business is delivered through the diverse and talented team of over 2,200 global colleagues.
We are looking for a Head of Global Business Applications to join our Global Business Systems team. This is a senior, influential role with responsibility for the performance, development, and future direction of our core business applications landscape.
You will lead a talented global team supporting key systems including Microsoft Dynamics 365 F&O, Workday (being implemented from early 2026), and Modern Workplace applications, ensuring they are reliable, secure, and continually improving. The role plays a key part in completing the remaining phases of our Dynamics 365 programme and transitioning to a sustainable, in-house support model.
This position offers the opportunity to work collaboratively across finance, HR, IT, and the wider business, shaping how technology enables people to do their best work.
What you’ll be doing
In this role, you will:
* Lead and develop our Global Business Applications team, supporting users across multiple international locations
* Oversee the stability, integrity, and performance of core finance and HR systems, including Dynamics 365, Workday (future), and associated applications
* Partner with external vendors while building internal capability and reducing reliance on third-party support
* Drive system enhancements, upgrades, and continuous improvement initiatives
* Identify opportunities to streamline processes such as Purchase to Pay and Order to Cash, including exploring the use of AI and automation
* Ensure strong governance, controls, and compliance, including support for internal and external audits
* Act as a trusted, approachable point of contact for senior stakeholders, particularly within Group Finance
* Contribute to the Global Business Systems roadmap and support delivery of strategic projects
You are likely to have:
* A qualification in Accounting, Finance, or a related discipline
* Strong experience working with finance and HR applications (e.g. Dynamics 365, Workday, or similar)
* Experience leading and developing teams across different locations
* A collaborative leadership style, with the ability to support, guide, and empower others
* Strong analytical and problem-solving skills, with a practical and thoughtful approach
* Confidence communicating with both technical and non-technical stakeholders
* Experience working in complex, high-volume, or fast-paced environments
* A strong understanding of controls, governance, and system integrity
What Collinson Offers:
We are committed to creating an inclusive workplace where everyone feels valued and supported. We welcome applications from women, people from under-represented backgrounds, and individuals with diverse experiences. Flexible working arrangements and reasonable adjustments throughout the recruitment process are available.
* Flexible and hybrid working options
* Generous parental leave and family-friendly policies
* Career development, mentorship, and training
* A supportive, inclusive culture with employee resource groups and diversity initiatives.
We recognise that people don’t always meet every requirement listed. If this role excites you and you meet most of the criteria, we encourage you to apply.
Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.
We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Take Action, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.
In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc).
If you need any extra support throughout the interview process, then please email us at ukrecruitment@collinsongroup.com