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Client:
Entain
Location:
Catterick, United Kingdom
Job Category:
Customer Service
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EU work permit required:
Yes
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Job Reference:
8e496165a2ce
Job Views:
5
Posted:
05.05.2025
Expiry Date:
19.06.2025
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Job Description:
Join Entain as a Retail Customer Service Manager
Are you passionate about sports and customer service? Do you enjoy building positive relationships? As a Retail Customer Service Manager at Ladbrokes & Coral betting shops, you will deliver excellent customer service and uphold our high standards. You will be part of a dynamic team, serving customers and fostering repeat business.
Your responsibilities include:
* Delivering outstanding customer service
* Promoting safer gambling practices
* Taking bets on various sports and events
* Processing transactions and handling cash
* Demonstrating products and betting terminals
* Resolving customer complaints empathetically
* Working towards targets and maintaining shop standards
* Opening and closing the shop as needed
Working patterns:
This role requires availability Monday - Friday from 5pm to 10pm, and weekends from 8am to 10pm, including bank holidays. Rota hours are approximately 16 per week, with shifts varying and responsibilities as a key holder.
We value work-life balance and will provide your rota at least four weeks in advance.
Qualifications:
* Must be 18 or older
* Passion for customer service
* Effective communication skills
* Self-motivated and proactive
* Ability to work independently and in a team
* Calmness in challenging situations
Additional benefits include:
* Optional overtime
* Pension and ShareSave schemes
* Retail discounts
* Healthcare support
* Development opportunities
We support diversity and inclusion and provide accommodations during recruitment. Join us and be part of a supportive, inclusive community where everyone is valued.
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Entain is committed to creating a diverse and inclusive environment and adheres to all applicable employment laws globally.
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