Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.
The Head Office is based on-site, within The Pembroke and represents the department responsible for leading and supporting with administration of the club's daily duties.
ROLE OVERVIEW
We are seeking a proactive People Manager to
support the delivery of exceptional employee experiences across The Pembroke.
This role plays a key part in ensuring our People operations run smoothly, our team
feel supported, and our culture continues to reflect our commitment to eclectic
excellence.
You will manage day‑to‑day HR processes, provide
guidance to managers, support recruitment and onboarding, handle employee
relations matters, and deliver industry-leading learning and development
initiatives. Working closely with the People
Director, you will help embed and exemplify best practice, strengthen employee
engagement, and ensure compliance with people policies, procedures, and
legislation.
This is an ideal opportunity for an HR
professional who thrives in a luxury or private member’s club hospitality
environment and is passionate about supporting teams to perform at their best. You will be working with the luminaries of
the London hospitality scene so this is a once in a lifetime opportunity.
KEY RESPONSIBILITIES
People Operations & Employee
Lifecycle
* Oversee
day‑to‑day HR operations, ensuring efficient and accurate delivery of all People
processes.
* Manage
the full employee lifecycle, including recruitment, onboarding, probation,
performance reviews, and offboarding.
* Maintain
and update People systems, employee records, and documentation in line
with GDPR and company standards.
Employee Relations & Support
* Act
as the first point of contact for employees and managers, providing clear
and supportive HR guidance.
* Promote
and embody a positive work environment, supporting initiatives that
enhance culture, wellbeing, psychological safety, fit mental health and
genuine team engagement.
* Support
managers with employee relations issues, including conducting
investigations, note‑taking, and advising on appropriate actions.
Learning & Development
* Support
the People Director in coordinating and delivering a suite of career
pathways and L&D programs.
* Help
assess training needs, gather feedback, and maintain accurate records.
* Assist
in organising and scheduling training sessions, workshops, and leadership
development initiatives.
Compliance & Policy
* Ensure
HR practices comply with legal requirements and club policies.
* Support
the review, updating, and communication of People policies and procedures.
* Maintain
awareness of HR trends, legislative changes, and best practices.
Reporting & Administration
* Prepare
People reports and metrics for the People Director, including turnover,
absence, training activity, and compliance tracking.
* Assist
with payroll administration and coordination with finance where required.
REQUIREMENTS
* 3+
years of experience in a generalist HR role, ideally within hospitality,
luxury, and/or customer‑focused environments.
* Strong
working knowledge of HR processes, employment law, and best practice.
* Excellent
communication and interpersonal skills, with the ability to build trust
and influence at all levels.
* Strong
organisational ability with meticulous attention to detail.
* Experience
supporting or coordinating L&D initiatives and a stage presence would
be an advantage.
* CIPD
Level 5 (or working towards) preferred.
WHAT WE OFFER
·
Best-in-class salary
·
Family meal on shift
·
Industry-leading Learning & Development
opportunities
·
Pension scheme – including employer contributions.
·
Annual staff award ceremony and party
·
More benefits to be set up as we open