About the role
Ready to make an impact? Why not consider joining us as a Patient Services Assistant within Walsall Division of Modality Partnership! If you love helping people, enjoy variety, want to acquire skills that embrace new technologies, and you want a role where everyday matters, we want to hear from you! This is a dynamic, patient‑facing, back‑office, and digitally advanced customer service role that maximises the use of digital tools and automation to maximise patient care and the overall patient experience. You will provide compassionate support, answer patient queries, and signpost to the right team member. You will work in innovative ways, embracing new technologies such as digital patient triage and automation to support the delivery of high‑quality patient care.
In this role, you will develop key skills while helping to improve systems, processes, and ways of working across the organisation. You’ll work in alignment with our CARE values of Commitment, Accountability, Respect and Excellence, bringing them to life in every patient interaction and administrative task. You’ll gain a strong mix of digital, front‑line, and back‑office skills, playing an active role in enhancing both patient and staff experience.
We are looking for Patient Services Assistants (Receptionists) to join our team at Forrester Street Surgery part time for 20 hours per week. This is so much more than a traditional reception role as you will be a vital part of a team embracing technology and automation to support online, patient‑facing services, and back‑office administration.
Key Responsibilities
* Managing appointments and patient enquiries using digital patient triage, which may be initiated through online, in‑person, or telephone requests
* Handling administrative tasks efficiently, embracing IT and innovative automation
* Supporting the practice with flexibility, innovation, and problem‑solving
* Contributing as a confident and caring member of the team
Requirements
* Adaptability, initiative, and a drive to make a difference every day
* Excellent communication skills and a compassionate approach to patient care
* Ability to work independently and as part of a team in a fast‑moving environment
Benefits
* NHS pension scheme
* Minimum 27 days annual leave + 8 bank holidays (pro rata)
* Employee discounts and benefits
* Employee Assistance Programme (EAP)
* Career development and education pathways
* Enhanced family‑friendly policies
* Flexible working options
* Wellbeing support initiatives
Equal Opportunity
All employees have access to our benefits scheme, NHS pension, and clear career development pathways. We value diversity and are proud to be an Equal Opportunities Employer, committed to fair treatment in line with the Equality Act 2010.
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