Recovery Officer – Castle Point Borough Council
Essex County Council are advertising the role of Recovery Officer on behalf of Castle Point Borough Council. To see the full job advert and apply, please click HERE.
Location and Employment Details
Location: Castle Point Council Offices, Kiln Road
Salary: Grade 5 SCP 17-21 £30,060 to £32,115 per annum
Working Hours: 37 hours per week
Number of Positions: 4
DBS Check: Enhanced
Contract: Permanent, full time
Hybrid (1 day per week in the office)
Salary (alternative): SCP 17-21 (£31,022 to £33,143 per annum)
About the Role
Join our Recovery Team collecting outstanding Council Tax, Business Rates, Housing Rents and other income owed to the Council. You will work with negotiating payment from customers, maintaining accurate records, and deciding appropriate recovery actions. Excellent communication skills are required to liaise with the public, other Council departments, Enforcement Agents and advice agencies.
Experience of a Revenues IT system is desirable but not essential.
Accountabilities
* To assist with the administration of systems, reports and a wide range of recovery methods, including reminders, Final notices, Summonses, 14-day notices, enforcement, and insolvency.
* Assessing customers’ income/expenditure, making special payment arrangements at all stages of recovery, and liaising with other stakeholders such as Peabody and CAB.
* Responding to enquiries by letter, email, and in person, with a preference for digital communications where available.
* Instigating and reviewing Attachment of Earnings Orders and deductions from DWP benefits, ensuring payments are received and allocated correctly.
* Providing support before and at Court, preparing paperwork, dealing with customer queries and making payment arrangements.
* Tracing absconded customers, using internal and third-party systems.
* Identifying irrecoverable debts, undertaking relevant checks, and preparing documentation to recommend write-off.
* Through training and mentoring, gaining knowledge of procedures, legislation and case-law relating to debt recovery and enforcement.
* Ensuring accurate case selection for Enforcement, liaising with Enforcement Agents, and updating revenues systems.
* Checking and actioning monthly recovery reports to maximise collections.
To be successful in this role you must
* Have recent experience and knowledge in a debt recovery or collections environment in the public or private sector
* Have experience of Microsoft Office and a revenues or collections system
* Have good verbal and written communication skills and the ability to support and negotiate with customers and stakeholders in a calm and sensitive way
* Demonstrate awareness and understanding of equal opportunities and other people’s needs
Castle Point Borough Council is proud to be a disability confident Leader. We’re committed to interviewing all disabled applicants who meet the minimum requirements of the role, and to interviewing all veterans and care leavers who meet the minimum requirements. Please speak to our Recruiters if you require any reasonable adjustments during the process.
Castle Point Borough Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.
When completing the statement of suitability, refer to the full job description and how you meet each criterion. Attach an up-to-date CV with your application.
How to apply
This role is being advertised on behalf of Castle Point Borough Council; all applications must be submitted via the Castle Point Borough Council website. Applications submitted via the Working for Essex ‘apply’ button should reapply via the Castle Point Borough Council website.
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