Job Description
As the Warehouse Lead you will be responsible for the hardgoods division to serve customers, take customer orders, deliver goods to customers and maintain the warehouse stock.
1. Take and process sales orders from customers
2. Delivery of goods to customers
3. Picking & packing orders
4. Process and record goods in accurately
5. Store and organise warehouse stock and arrange in store merchandise
6. Be responsible for effecting an efficient and satisfactory delivery service to internal (branch) customers and external customers
7. Maintain the branch price file, office catalogue library and product literature
8. Promote and actively ensure the cleanliness and tidiness of the office, stores and trade counter
9. Goods purchasing under the direction of the Branch Manager
10. Process cash and card payments over the counter securely and responsibly
11. Take initiative by informing regular customers of new products or services and price changes
12. Listen to and resolve customers' complaints regarding products or services
13. Answer customers' questions about merchandise and advise customers on merchandise selection
14. Be instrumental in accurate and timely stock counts
15. Answer telephones to provide information and receive orders
16. Provide information about items, such as availability, operation or description
17. Requi...