Job advert - Totton Shop Manager (full time, permanent)
· Location: Based in Totton Skoolkit, Hampshire
· Salary: TBN depending on experience
· Hours: Full-time, with additional hours required from time to time such as 'Back to School' time
We are looking for a proactive and experienced Shop Manager to lead our busy Totton store. This is a great opportunity to join a well-respected, family-run business that has been steadily growing and is recognised as a leading independent supplier of school wear. Our Totton shop plays a key role in serving the local community.
About the role
As Shop Manager, you will take ownership of the day-to-day running of the shop, ensuring the highest levels of customer service and smooth daily operations. You'll be hands-on, approachable, and customer-focused, balancing people management with operational efficiency.
Your responsibilities will include:
· Leading, motivating and developing your team
· Managing recruitment, rotas, performance and training within your shop
· Delivering excellent customer service and resolving queries from customers, schools and head office
· Ensuring store standards, policies and procedures are consistently upheld
· Supporting stock management, stock accuracy and visual merchandising standards
· Working closely with the Retail Area Manager to maintain high performance, address challenges and identify improvements.
· Occasional be prepared to attend school events outside your normal working hours.
About you
We're looking for someone who can confidently take ownership of a busy retail environment. You will need:
· Previous retail management or supervisory experience
· Strong people management skills with a proactive, hands-on approach and the ability to motivate and engage a team
· Excellent communication skills (both written and verbal)
· Experience in recruitment, rota planning, performance management, and staff development
· A passion for customer service and delivering a positive shopping experience
· Driving Licence and use of a vehicle for school occasional events
Benefits
· Company pension
· General discounts for you and your family on Skoolkit products
· Quiet Christmas period
· No Bank holiday working will be required
· Working for one of the UKs top performing school wear companies
This is a fantastic opportunity to make a difference at a local level while being supported by an experienced Retail Area Manager and a growing, family-run business.
If you're looking for your next step in retail management and want to join a company that values people, quality and service, we'd love to hear from you.
Job Type: Full-time
Pay: £27,602.00-£29,931.00 per year
Benefits:
* Store discount
Work Location: In person