Receptionist
Due to increased business demands a 4 star luxury hotel located in the north of Sheffield is seeking to appoint a receptionist to join their front of house team. Previous experience at a similar level is preferred but not essential. If you have a can do attitude, approachable, friendly nature and the ability to remain calm under pressure then this may be the role for you
Reporting to the Hotel Reception manager, this role involves responsibility for the welcoming and quality of guest service to all customers in a consistent approach in delivering the highest service standards at all times within the hotel operation.
The successful Receptionist Key relationships:
* Reports to the Reception Manager.
* Working within a team of up to 5 reception staff.
* Interaction with colleagues from other departments within the hotel in the course of carrying out duties contained within this description
* To provide a polite and efficient reception service to all hotel guests, both residents and non-residents.
* To promote and sell the hotel facilities, aiming to achieve maximum revenue whilst exceeding guest expectations
The successful Receptionist Key Duties and Responsibilities:
* To welcome guests to the hotel in a courteous and helpful manner, ensuring guest satisfaction at all times.
* Responsible for all aspects of the day to day running of the hotel reception desk.
* To inform the duty manager of any irregularities and record and relay any guests comments that require management attention.
* To be polite and friendly at all times to both customers and colleague.
* To show willingness to be flexible at all times in assisting other departments within the hotel, as the needs of the business dictate - with the ultimate aim in mind of providing the best possible service to our guests
* To ensure that cash is securely stored and banked in the correct manner.
* Liaise with the reception or duty manager on a daily basis of guest issues.
* Ensure that all checklists and procedures are completed.
* To handle any guest complaints or problems promptly and to ensure that all resolved and unresolved problems are reported to the manager on duty
* To maintain your departmental area is safe, hygienic and presentable at all times.
* To co-operate and communicate with all your colleagues and managers to ensure effective departmental team work and high morale.
PREVIOUS EXPERIENCE AS RECEPTIONIST WITHIN A HIGH STANDARD HOTEL IS PREFERRED BUT NOT ESSENTIAL
In Return We Offer:
* Hourly pay to reward overtime.
* Company progression.
* Pension Scheme.
* Discounts within the company for F&B & Rooms.
* Friendly and safe working environment as part of the Whitley Family.
* Share of Service Charge Scheme.
* Westfield Healthcare.
If youre interested in this role, click apply now to forward an up-to-date copy of your CV, or call us now.
Job Types: Part-time, Permanent
Pay: From £12.21 per hour
Benefits:
* Employee discount
* On-site parking
* Private medical insurance
Work Location: In person