Job Description
We are currently seeking a Care Home Operations Manager to join our team and support homes across the North Division. As a Care Home Operations Manager at Barchester, you will travel across and support your patch to help us deliver the high standards we are known for, and provide inspirational leadership to our home teams.
Your role involves working alongside Care Home General Managers and Care Home Deputy General Managers to develop and implement action plans that ensure residents’ needs are met. You will investigate formal complaints, collaborate with external healthcare professionals to resolve concerns, promote policies within our care homes, and commit to achieving the best clinical standards through learning and development programmes.
This is a permanent position that requires regular travel and overnight stays. It is based anywhere across Northern England, and you will need to be flexible across days and nights, bank holidays and weekends. You should be available by mobile phone and email while out of hours.
Benefits
* Generous starting salary of £7,500
* Annual car allowance
* All mileage and expenses paid
* 25 days annual leave, plus bank holidays, with the option to buy/sell up to 5 days*
* Up to 8% employer pension contribution
Required Experience and Qualifications
* Passionate about providing high‑quality care and improving the lives of residents
* Registered Nurse (RN) qualification or equivalent professional experience
* Significant experience in a senior operational/leadership role in a care home setting
* Turnaround home management experience
* Significant experience in managing budgets, financial planning and cost control
* Experience working within a regulated environment with a strong understanding of CQC guidelines and other relevant regulations
* Strong track record of improving care quality and driving operational efficiencies
* Understanding of regulatory and statutory requirements, including fire, health and safety, COSHH
* Proficient in IT systems, including MS Office and care management software, for record‑keeping and reporting
* Full UK driving licence, with the ability to travel regularly and stay away from home
Role and Responsibilities
* Take on General Manager responsibilities and become a CQC Registered Manager if needed
* Identify concerns through robust quality assurance, complaints, incidents or accidents and implement improvements
* With the support of our Business Manager, prepare an annual budget with the support of internal stakeholders
* Manage all sales enquiries and proactively promote the home in the local community
* Build a culture of robust performance management
* Oversee staff recruitment, training, motivation, communication, supervision and appraisal
* Demonstrate determination to deliver quality care and build close and trusting relationships with residents and their loved ones
We look forward to receiving your application. Energy Jobline wishes you the very best of luck in your next career move.
#J-18808-Ljbffr