Are you passionate about improving patient care through robust governance and quality systems? Do you thrive on driving excellence, compliance, and continuous improvement? If so, Morlais Medical Practice wants to hear from you.
Morlais Medical Practice is a long-established, forward-thinking GP surgery based in the heart of Merthyr Tydfil, committed to delivering outstanding primary care to our diverse local community. With a dynamic and supportive team of clinicians and administrative staff, we strive to maintain the highest standards of clinical safety, governance, and patient experience. We're proud of our collaborative ethos, innovative approach, and our deep-rooted connection with the local community. We believe in empowering our staff to lead change, contribute ideas, and grow professionally.
Main duties of the job
We're looking for a Governance and Quality Manager to lead on clinical governance, risk management, policy development, and quality assurance. This is a vital role that ensures the safe, effective, and compliant operation of the practice.
You will be central to:
* Ensuring we meet Unified Contract standards and other regulatory requirements
* Coordinating incident reporting, complaints, and significant event audits
* Developing and reviewing clinical and non-clinical policies
* Leading quality improvement and patient safety initiatives
* Supporting the preparation and delivery of inspections and external reviews
About us
We are one of the largest GP practices in Wales serving over 25,500 patients across three sites. We have a great team of 7 partners, 10 salaried GPs, 6 nurses, 4 HCAs and a clinical pharmacist. We have first contact physio every day.
Job responsibilities
The successful candidate will have experience in governance, risk management or compliance ideally in healthcare and a strong working knowledge of NHS frameworks, and clinical audit cycles. You'll be a great communicator, confident working across clinical and administrative teams, and capable of translating complex requirements into practical actions.
What we offer
A supportive and innovative working environment
* Opportunities for professional development and leadership growth
* A chance to make a meaningful impact on patient care and safety
* NHS pension eligibility
Person Specification
Qualifications
* Educated to Degree level or equivalent
Experience
* Dealing with complaints and compliance
* Working in Primary Care
* Dealing with complaints
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
For an informal discussion, please contact Sarah Simpson Practice Manager - sarah.simpson3@wales.nhs.uk
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