What You Can Expect : Working in the UK Import Service Team, based at our Bradford logistics centre, and responsible for the administration and management of import clearances for shipments arriving in to the UK from our European Road Freight network. The Import Service Team co-ordinates all aspects of customs clearance and the recovery of taxes paid, liaising with a variety of internal and external stakeholders. The role also extends to post-clearance activities, as well as invoicing associated with customs clearance. The team form part of a wider business area which is also responsible for brokerage activities and Smart border clearances into the EU, cross over with roles within the wider department can be expected where appropriate. At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference. empoweredbyyou Main Duties: Your primary responsibilities will include, but are not limited to: Collating and verification of customs clearance instructions. Liaising with internal and external stakeholders to enable the smooth flow of shipments within our network. Contacting UK importing companies via email or phone call to obtain data required for UK import clearance. Processing of inbound movements and the associated clearance instructions. Verification of customs authority and maintenance of records of customs authorities granted to us. Issuing invoices and contacting associated parties to ensure the recovery of customs debt and prompt payment of invoices. Controlling the release of shipments pending payment and reviewing customs documents to ensure correct clearances and debts are incurred. Responding to invoice queries from external stakeholders via telephone and email. Updating and maintaining internal databases and passing required details to the Customs division via an IT ticket system. Performing administration tasks associated with customs procedures and tax recovery. Periodically, you will be required to cross-train and cover the tasks of other team members to ensure a smooth workflow. What You Bring: Skills and Attributes: Customer service, call centre, or administration experience preferred. Strong written and verbal communication skills. Attention to detail and good organisational skills. Ability to handle customer queries speedily and efficiently. Comfortable using the standard Microsoft package. Knowledge of the freight industry/customs procedures beneficial but not essential. European foreign language skills beneficial but not essential. Ability to build and maintain rapport with external stakeholders including customers and 3rd party agents.