Job Description
We are looking for an experienced FM professional capable of managing contracts, PPMs, documentation, compliance and stakeholder relationships.
The role reports to the Regional Facilities Manager and will play a key role in supporting Placemakers to deliver an excellent workplace experience for customers.
Key Responsibilities
1. Support the delivery and ongoing development of the facilities service solution across your regional sites.
2. Ensure a safe, healthy and compliant environment, including risk assessments, method statements, inductions, permits and contractor management.
3. Line manage and supervise Placemakers, including recruitment, training, development and 1-2-1s.
4. Visit each site weekly and manage rostering to ensure contractual staffing levels, including absence and sickness cover.
5. Maintain accurate and up-to-date FM documentation such as audits, COSHH records, H&S materials, SOPs and PPMs.
6. Oversee cost control relating to materials, consumables, pay and agency labour, ensuring delivery is commercially responsible.
7. Record and respond to customer queries and complaints through the agreed procedures.
8. Identify opportunities for service improvement, margin enhancement and additional revenue across the contract.
Professional and Personal Competencies/Qualifications
9. Experience in Facilities Management is essential, including PPMs, contract management and stakeholder engagement.
10. Ability to lead and support a small team.
11. Strong operational problem-solving skills and resilience.
12. Excellent communication skills.
13. UK driving licence (regional travel required).
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant #Bepartofsomethingbigger
#aplacetobeyou #facilitiesmanagement
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.