Marie Curie is the UK’s leading end-of-life charity. We are the largest non-NHS provider of end-of-life care in the UK, the only provider across all 4 nations, delivering community nursing and hospice care across the country, while providing information and support on all aspects of dying, death, and bereavement. Our leading research pushes the boundaries of what we know about good end-of-life, and our campaigns fight for a world where everyone gets to have the best possible quality of life while living with an illness, they’re likely to die from.
The care and support we provide is highly valued by the people we care for and their loved ones, but at present we are only reaching around 10% of dying people at the end of life. Right now, one in four people in the UK with a terminal illness, do not get the care or support they deserve at the end of their lives.
We want a different society than the one we live in now. Our mission for the next five years is to close the gap in the number of people missing out on what they need at the end-of-life, through 3 ways:
* Growing and transforming our direct care and support
* Delivering more practical information and support
* Leading in shaping the end-of-life experience
Job Description
Joining our Information & Support Team, you’ll provide crucial assistance to those in need during challenging times on an as and when basis. You’ll provide personalised support by offering a compassionate ear, sharing relevant information, and directing individuals to the resources they need.
Our Support Line Officers may not be counsellors or medically trained, but they are dedicated to delivering a professional service and providing reassurance during difficult times. Whilst this role can at times, be challenging due to the nature of the calls, the fulfilment that comes from making a positive impact on someone's life makes this role incredibly rewarding.
What we’re looking for:
* Experience of working in a call centre/customer facing environment
* Genuinely empathetic with the ability to demonstrate sensitivity, show compassion when handling complex situations and difficult conversations
* Ability to work autonomously, provide flexibility, and commitment to developing expertise in end‑of‑life and palliative care
* Work collaboratively with a range of team members across shifts, maintaining strong communication and a supportive approach throughout
* Ability to show resilience in challenging and sometimes distressing situations
What's in it for me?
Salary: Marie Curie Pay Scale MCJES Grade C £12.21 per hour
Contract: As and when required, shifts available across 7 days a week
Based: UK Home Based
Benefits You’ll Love
* Annual leave allowance 27 days plus 10 public holidays (pro rata)
* Competitive Policy for parental/sick Leave
* Continuous Professional development
* Industry leading training programmes
* Season ticket loan for travelling to and from work
* Defined contribution schemes for Pension
* Marie Curie Group Personal Pension Scheme
* Loan schemes for bikes; computers and satellite navigation systems
* Introduce a friend scheme
* Help with eyecare cost
* Entitled to Marie Curie Blue Light Card
* Entitled to Benefit-Hub Discount Scheme
* Life assurance – for all employees