Lounges are special places, and what makes them so are the brilliant people who run them. As Assistant Manager, you'll support the General Manager to maintain excellence across the team, delivering 14 great shifts to ensure every customer leaves happy. You'll assist with the daily operations of the Lounge, including rotas, team engagement, and customer feedback. Your standards will match ours, but your approach will be unique. You'll focus on driving sales, team retention, training, customer service, and maintaining high standards. You aim for your Lounge to be the go-to place for the local community. This role requires dedication and resilience, but you are confident in your abilities.
Ideal Candidate:
* Likely an existing Assistant Manager, Deputy Manager, or Supervisor with experience in restaurants, bars, cafes, or coffee shops.
* Experience working in a bar environment with freshly made food and drink preparation.
* A natural talent and passion for hospitality, with strong people management skills and talent spotting ability.
* Highly driven and persistent in overcoming challenges.
* Excellent literacy and attention to detail, supporting KPI reporting.
* Strong communication skills, capable of building rapport and trust.
* Self-motivated, able to work efficiently with minimal supervision under pressure.
* Knowledge of sales building, forecasting, reporting, recruitment, HR, and NPS best practices.
Benefits:
* Overtime pay for hours worked beyond contracted hours
* Staff food on every shift
* 50% off food and drinks (including alcohol) from day one across Lounge, Cosy Club, and Brightside
* Paid breaks
* 28 days holiday (including Bank Holidays), pro-rata
* Enhanced maternity and paternity pay after 2 years of service
* Exclusive staff events like Loungefest
* Competitions and incentives, including trips
* Company pension scheme
* Long service awards
* Pay flexibility with Wagestream
* Support via the Licenced Trade Charity
* Opportunities for personal development and career growth
* Bonuses based on achievement
* Tips shared equally based on hours worked
* Christmas and Boxing Day off
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