Medical Receptionist - The Family Practice / Strand Medical Centre
This vacancy is part time: 27 hours per week [Monday - Friday, between 08:00 - 18:30]. The role will require the successful candidate to work from both surgeries.
You will bring your skills and knowledge to the Practice's, having at least 12 months GP Practice experience.
Your role will beto support the Practice Manager and wider teams in Practice functionality on a dayto day basis, including general office duties.
You will provide our patient populationwith a high quality, professional service and assist the public in accessingother service providers.
Main duties of the job
Navigating Clinical software systems
Prescription processing
Registering new patients
About us
The Strand Medical Centre and Family Practice are long established, forward thinking and dynamic GPPractice's. The Practice's have a strong and dedicated team who work closely together toprovide the best in quality healthcare.
Job responsibilities
Thefollowing list of duties and responsibilities represent the broad range oftasks, which may be required to be undertaken either routinely or periodically,in addition to the local level roles and responsibilities of a MedicalReceptionist:
All day-to-day reception & administrationduties, including, but not limited to:
* Welcoming,checking in and directing Patients to the appropriate colleague;
* Patientprescription requests, providing prescriptions and ensuring that repeatprescriptions are generated/processed efficiently;
* Recallsand review of Patient through appointment system;
* ChaperoningPatients and Health Care Professionals;
* Navigatingvarious clinical software systems;
* Registrationprocesses of new Patients;
* Assistingin the opening and closing of the Practice;
* Divertingincoming calls to the appropriate colleague/department;
* Activelyencouraging and promoting the use of Patient Online Services;
* Attendingand contributing to internal Practice Meetings;
* MeetQOF and all other locally determined targets
Safeguarding
Allstaff are responsible for ensuring that they are familiar with and adhere toThe Practices and the ICBs safeguarding procedures and guidelines inconjunctions with the safeguarding Children's and Adult Board Policies,Procedures and Guidelines.
Prevention of Infection
Allstaff have a responsibility to comply with The Practices policies for personaland patient safety and for the prevention of healthcare associated infections.This includes rigorous and consistent compliance with policies such asprevention measures as hand hygiene, the use of personal protective equipmentand safe disposal of sharps.
Equality and Diversity
Weare all responsible for applying the principles of The Practices Equality andDiversity Standards within the application of our duties and ensuring that ouractions are non- discriminatory to colleagues and patients.
Health and Safety
ThePractice's have a statutory responsibility to provide and maintain a healthy andsafe environment for workers, patients and visitors. Workers equally have aresponsibility to ensure that they promote and maintain a safe workingenvironment; appropriately reporting any risks. The Practices Health and SafetyPolicies outline staff responsibilities.
Information Governance
Tocomply with Company policies and procedures relating to Information Governance.This will include, but not be limited to, Confidentiality policies, RecordManagement Protocols, The Information Security Policy, The Data Protection Act,The Freedom of Information Act etc.
Thepost holder shall not, during or after working at The Practices, discloseconfidential information belonging to the company. You have a responsibility toprotect and maintain confidentiality of all information. You must not, exceptas authorised or required by law or your duties, reveal any confidentialinformation.
Thisobligation will continue after the termination of this work unless and untilany such information enters the public domain.
Person Specification
Communcation
* Must have excellent telephone and communication skills.
* Be an excellent problem solver and de escalate complaints.
* Be a team player and also be able to work using own initiative.
Experience
* Minimum of 1 year experience in an NHS / Primary Care General Practice.
* Experience of working with the public in a fast paced environment.
* Computer experience i.e. Word and Excel literate.
* Experience in handling a high volume of calls and dealing with a variety of enquiries.
Qualifications
* Educated to GCSE standard or equivalent [Mathematics & English]
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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