Role: Technical Account Manager Salary: £36,500 basic, £55,000 OTE Location: Old Trafford, Manchester Hours: 1pm - 10pm Monday - Thursday, 1pm - 6pm Friday (4.5 days per week) We are seeking a Technical Account Manager to join our team and drive post-sale success for our Complete Caller Experience (CCE) clients. This is a newly created role designed to ensure technical excellence, client satisfaction, and continued adoption of our CCE offering. You will serve as the primary point of contact post-implementation, building strong relationships with clients, resolving technical issues, and helping them realise the full value of our service. This is a strategic role that blends technical expertise, account management, and client advocacy. Key Responsibilities: Serve as the trusted technical advisor and day-to-day contact for assigned CCE clients following implementation. Manage and resolve technical queries quickly and professionally to ensure optimal service performance. Drive client engagement by promoting deeper adoption of CCE features and identifying growth opportunities within the client’s organisation. Collaborate with internal teams (Sales, Creative, Technical Support, Product) to address client needs and deliver tailored solutions. Monitor account health and proactively identify risks or areas for improvement. Conduct regular check-ins and performance reviews to ensure clients are achieving their business goals with PHMG. Document client feedback and contribute to continuous improvement of CCE offerings. Support a global client base while working core hours aligned to North America. Experience Required Proven experience in technical account management, client success, or delivery management roles—ideally in a SaaS, telecommunications, or media/technology environment. Strong problem-solving skills and the ability to troubleshoot technical issues in a client-facing setting. Exceptional communication and interpersonal skills, with a client-first mindset. A proactive and organised approach to managing multiple accounts and priorities. Ability to work independently and as part of a cross-functional team. What you’ll get in return: Competitive salary and rewards Career development and progression directly linked to your performance Free gym membership at PureGym All expenses paid company events in sought after venues Birthday time off to celebrate On-site barber and beautician Exciting social scene and lively atmosphere Creative, spacious offices with breakout areas and bar Fundraising initiatives for our registered charity – the PHMG Foundation Cycle to work scheme Smart pension scheme About PHMG: At PHMG, our drive to innovate fuels everything we do – our culture, our work, and our mission. This commitment to doing things differently inspired our journey, starting back in 1998 in the UK. We saw the need for a fresh approach to audio branding, one that harmonizes creativity, technology, and results. Today we serve over 37,000 clients across 50 countries, helping businesses to elevate their brand and customer experience by embracing the power of sound. Our prestigious client list includes global giants like Coca-Cola, Samsung, Adidas, and Audi. But it’s not just about the big names; we also pride ourselves on supporting SMEs across virtually every sector, providing each with world-class audio branding solutions. For those with the talent, drive, and ambition, PHMG offers a vibrant workplace with over 800 colleagues across six global offices. Here, you’ll collaborate with some of the brightest minds in the industry, all united by a passion for innovation and excellence. Joining PHMG means becoming part of a company that values creativity, embraces diversity, and fosters professional growth. Sound good? LI-ET1