Company Description
"Why work for Accor?
We are more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
Join Accor and write every chapter of your story. Together, we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor by visiting https://careers.accor.com/.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Responsibilities
Front Office Operation
* Participate in daily operations meetings to liaise and coordinate closely with support departments regarding general administration and operations issues.
* Check that all Front Office employees report to work punctually and are well groomed before each shift.
* Conduct daily briefings and ensure all pertinent information is well received by team members.
* Communicate all log entries by Duty Managers to ensure issues are followed up thoroughly.
* Ensure the efficient operation of the Front Office and adherence to departmental standards and procedures.
* Liaise with Reservations Department during high occupancy and recommend actions.
* Coordinate full house situations and handle overbooking and pledge relocations.
* Liaise with Finance Department to ensure proper credit procedures.
* Analyze market trends, review rooming lists, and motivate staff to up-sell rooms to increase revenue.
* Coordinate and monitor group movements for meetings and conferences.
* Make courtesy calls to VIPs, long-stay, and corporate guests to obtain feedback and address lapses.
* Handle guest correspondence and follow-ups.
* Manage daily room inventory and coordinate with Housekeeping for room readiness.
Team Management
* Interview, select, and recruit Front Office staff.
* Identify and develop potential team members.
* Conduct performance reviews.
* Monitor team appearance, attitude, and professionalism.
* Prepare induction programs for new hires.
* Develop and conduct staff training programs.
* Prepare weekly staff schedules based on business needs and budgets.
* Conduct monthly departmental meetings for communication and feedback.
Qualifications
* Experience & Technical skills: 1–2 years in a similar role, with strong knowledge of Opera PMS. Proficiency in financial reporting. Ability to multitask and make decisions quickly. Excellent communication and customer service skills.
* Leadership & Communication: Proven ability to mentor and inspire teams with strong interpersonal skills.
* Operational & Strategic mindset: Passionate about hotel operations, strategic thinking, adaptable, and industry-aware.
Additional Information
Our commitment to Diversity & Inclusion: We are an inclusive company aiming to attract, recruit, and promote diverse talent.
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