We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products – we want to solve problems and change lives through Monzo.
There is no set closing date for applications; we will only close when we receive a sufficient amount.
The Regulatory Team is a strong, close-knit team responsible for writing, reviewing and sending DSARs to our customers, and ensuring customers have their bank statements when they close their account (CMA). They also manage every aspect of regulatory processes, like Data Deletion (Right to Erasure), multiple email inboxes, calling customers about their data requests, and other regulatory work.
What your week might look like
* Creating, checking and sending DSARs
* Creating, checking and sending bank statements
* Working through Right to Erasure requests
* Working across multiple systems to support customers and the business
* Helping customers troubleshoot issues around de-encrypting
* Taking escalations from other COps across the business around regulatory processes
* Calling customers/third parties (solicitors, law firms, etc.) about their requests
* Ensuring processes are correctly followed for regulatory compliance
* Improving processes with feedback
Requirements
* You’re experienced in working in a regulatory environment in a bank.
* You have an incredible eye for detail
* You have excellent written and verbal communication skills
* You’re knowledgeable about regulatory processes (DSAR and CMA) and what they mean to a regulated bank
* You can meticulously navigate long processes while staying motivated
* You’re comfortable making calls to customers
* You’re enthusiastic about helping customers with their data rights and learning more about data rights
* You work well independently and in a wider team
* You work well to tight deadlines
* You live Monzo’s core values every day
What’s in it for you
* We guarantee to approve time off on your birthday if it falls on a day you’re scheduled to work and it’s outside of your training period.
* Flexible working hours and trust to work enough hours to do your job well, at times that suit you and your team.
* £1,000 learning budget each year for books, training courses and conferences.
* We provide Macbooks and home-working support for fully remote workers.
The application journey
There are 3 key steps:
1. Application
2. 1 hour interview with a couple of team managers from the Regs team
3. This process should take around 2-3 weeks; your schedule is important to us, so we’ll be as flexible as possible.
We have guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
#LI-REMOTE #LI-OH
Equal opportunities
Diversity and inclusion are a priority for us, and we provide support for all of our people to grow at Monzo. We’re fostering an inclusive environment for all to do the best work of their lives. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without regard to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, veteran status, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don’t need full or birth names at application stage.
#J-18808-Ljbffr