Keep the heart of the hotel beating, while the city sleeps.
At Hotel Indigo K West Shepherds Bush, we dont stop when the sun goes down, and neither does our commitment to exceptional guest experiences. Were looking for a proactive and professional Night Manager to lead the overnight operation of our hotel, ensuring seamless service, safety, and satisfaction for our guests and team alike. If you thrive in calm control while the world sleeps, this is your time to shine.
Whats Our Story? Hotel Indigo is inspired by the spirit of the neighbourhood and for us that means bold creativity, effortless hospitality, and a rhythm that doesnt skip a beat. Our team makes that magic happen 24/7. As Night Manager, youll be the go-to leader overnight, providing a safe and welcoming presence while keeping everything running smoothly behind the scenes.
Heres what you can look forward to as our Night Manager:
Annual salary: £35,000
Pension with company contributions
50% discount in all our restaurants and Spa treatments across our properties
Team member and Friends & Family rates across our properties
Complimentary stay after passing probation
IHG Employee rate across 6000 hotels globally
Extensive discounts on our benefits platform
Healthcare cash plan
Interest-free season ticket loan
Employee Assistance Programme 24/7 online GP, mental health support, and wellbeing
World-class development programmes and growth opportunities
Bike to work scheme
Recommend a Friend incentive
Free meals on duty
Social squads and recognition schemes to make your voice heard and celebrate success
A Night in Your Neighbourhood
Lead the night: Oversee the safe and efficient overnight operation of the hotel, ensuring smooth transitions between day and night shifts and maintaining standards across all areas.
Support the guests: Handle late check-ins, early check-outs, VIP arrivals, luggage support, special requests, and any unexpected issues, always with warmth and professionalism.
Manage the audit: Oversee the night audit process and daily financial reports, ensuring accuracy in billing, cash handling, and compliance.
Be the overnight anchor: Act as the senior contact for any emergencies, team needs, or guest escalations, coordinating with security and other departments as needed.
Ensure standards: Perform room checks, public area inspections, and health and safety walk rounds to maintain guest satisfaction and operational excellence.
Handle feedback: Monitor and respond to guest feedback and reviews, turning overnight impressions into lasting loyalty.
Own the details: Maintain accurate guest profiles, logbooks, handovers, and internal reports to support a seamless guest journey across all shifts.
You will be required to work a 4 on 4 off shift pattern on 12 hour shifts.
Whats Your Story? Youre calm, confident, and solutions-focused; especially when others are sleeping. Youll thrive in this Night Manager role if you bring:
Experience in Front Office or Duty Management roles in a hotel environment
A natural sense of responsibility, safety, and leadership
Strong guest service instincts and problem-solving skills
Working knowledge of Opera Cloud (or similar hotel management systems)
Familiarity with night audit procedures and financial reporting
Excellent communication, organisation, and multitasking skills
Understanding of health & safety, fire procedures, and emergency protocols
Flexibility to work nights, weekends, and public holidays as part of a rotating roster
Pre-opening experience would be a plus!
If youre ready to lead the overnight experience and help our hotel rest easy knowing its in safe hands, we want to hear your story. Join us as Night Manager at Hotel Indigo K West Shepherds Bush, and be the steady presence that keeps everything on track, even in the quiet hours.
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