What does this role involve
As an Assistant Store Manager, you support the Store Manager with the day-to-day running of the store and take full responsibility in their absence.
Inspiring and supporting staff and volunteers to deliver an excellent customer journey that reflects our values.
* Ensuring highest standard of customer service
* Achieving targets
* Maintaining a high standard of visual merchandising
* Maximising sales through physical and digital channels
* Supporting the recruitment and development of volunteers
* Achieving expectations within campaign activities
* Working with the manager to generate stock
Working conditions
Our stores are fast‑paced and trade 7 days a week. Flexibility to work weekends and bank holidays on a rota basis is required. The role involves working 5 days a week in a busy retail environment, including bank holidays and weekends.
Due to the volume of collections, deliveries and donations, the role can be physically demanding at times, yet most rewarding as you help fund life‑saving research.
Candidate requirements
* Experience in a customer-facing role
* Supervisory experience
* Commercially driven to encourage new ideas
* Inclusive approach to developing teams
* Passion for delivering exceptional customer service and achieving the highest retail standards
* Results driven with a recognition of right result, right way
What’s important to us
At the British Heart Foundation (BHF) we offer a huge range of new and used quality furniture, clothing, jewellery and more, available in store and online. Our vision is a world where everyone has a healthier heart for longer. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores we prevent around 70,000 tonnes of unwanted items going to landfill each year.
Belonging at BHF
We are committed to fostering a workplace where everyone feels valued and supported. Embracing different perspectives and backgrounds strengthens our organisation and empowers us to make a real difference together.
Why join the BHF
We have a strong culture of internal progression and will actively support you to develop your career.
Staff benefits
* 38 days annual leave (plus the option to buy and sell leave)
* Wagestream – claim early access to your wages as you earn them
* Holistic support leave of up to 10 additional days off each year
* Enhanced family policies (maternity, paternity and adoption leave)
* 25% staff discount
* Health cash plan (Dental, Optical, Therapies, etc)
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
* Pension with employer contribution of up to 10%
* Cycle-to-work scheme
* Discounts on gym memberships
* Discounts with a wide range of retailers
Additional information
DBS Check: Any offer of employment is subject to a satisfactory DBS check.
Inclusivity Matters: We’re committed to fairness and consistency. Anonymous CV software is used during the application process.
Act Swiftly: Early applications are encouraged. We’ll be reviewing submissions throughout the advertising period and may close the advert early.
Sponsorship: We are unlikely to sponsor applicants for this role due to salary criteria.
Should you need any adjustments to the recruitment process, at either application or interview, please contact the recruitment team.
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