The Address Glasgow are looking for an experienced Night Auditor to join our Front Office Team. You will be responsible for providing excellent customer service in the hotel for the supervision and operations of premises at night.
JOB TITLE
Night Auditor
PRIMARY DUTIES
* Arrive promptly on duty as scheduled in a full, clean & presentable uniform at all times in accordance with company grooming policy.
* Maintain the highest level of personal and work cleanliness and hygiene.
* Comply with company regulations regarding fire, health and safety, hygiene, customer care and security.
* Perform a security check in the hotel and floor walk, ensuring it is carried out in line with procedures or as determined by the activity & levels of business.
* Provide beverage service throughout the night to all residents requesting late drinks and ensure that this area is cleaned and tidy before the end of the shift.
* Provide room service throughout the evening. Maintain and clean this department, prepare for early breakfasts and assist with any early breakfasts prior to your departure.
* Assist with luggage for all guests who require this service.
* Verify that the meeting rooms scheduled are in order for any meetings scheduled for the next day. Clean and set up as required.
* Perform all reception tasks including check‑in, check‑out, night audit procedures and handle any requests. Reception must always be attended.
* Recognize VIP and regular guests and ensure all the night team are also familiar with them. This applies to both in‑house guests and new arrivals.
* Receive and register guests on arrival, using their names at all times and adhering to laid down procedures such as brand standards.
* Ensure all documentation relating to the registration and checkout of guests is as per standard procedures.
* Be thoroughly familiar with all company selling procedures and promotions.
* Be aware of hotel room availability and rates at all times.
* Ensure that any additional requirements for guests are offered and catered for as reasonably possible, e.g. dinner reservations, porter, information services, etc.
* Provide the highest level of customer service consistently.
* Take reservations and respond to guests in a timely and professional manner.
* Answer the switchboard in a warm and welcoming manner and effectively transfer calls to correct extensions in the absence of the switchboard operator.
* Administer all reservations, cancellations & no‑shows in line with company policy.
* Sensibly allocate rooms to customers after viewing all relevant guest requests.
* Maximise in‑house selling whenever possible and maintain an awareness of all sales opportunities.
* Ensure that all monies are kept secure at all times.
* Comply with general cleaning duties as required by management during the night shift.
* Complete duties as per checklist and manage those of the night porters with responsibility that the team are supervised on each shift.
* Ensure that all cash is dealt with in accordance with cash handling procedures.
CANDIDATE REQUIREMENTS
* Minimum of 1 year’s experience in a reception or administrative position.
* Excellent communication skills with a pleasant telephone manner.
* Confident in engaging with customers.
* Efficient, well‑organised and able to multi‑task effectively.
* Computer literate, preferably with HotSoft or other similar hotel systems.
SKILLS REQUIRED
* Customer service, administration, reception, excellent communication.
SKILLS PREFERRED
* Hotel operations, front desk, guest relations.
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