Overview
Job Purpose of The Showroom Sales Consultant: to manage the daily operations of a Retail store, ensuring high levels of customer service, achieving sales targets, managing inventory, and maintaining a well-presented and safe retail environment.
Responsibilities
* Oversee all aspects of store operations, including sales, staffing, inventory, and customer service.
* Achieve and exceed store sales targets and KPIs.
* Ensure accurate stock control, ordering, and display of carpet and flooring products.
* Manage customer inquiries, complaints, and after-sales service professionally and effectively.
* Monitor store budgets and control costs.
* Implement and maintain store merchandising standards and cleanliness.
* Ensure health & safety and legal compliance at all times.
* Prepare daily, weekly, and monthly reports for senior management.
Experience
* Minimum 2-3 years of retail experience, ideally in a carpet, flooring, or home improvement environment.
* Proven track record of achieving sales targets.
* Experience handling customer service issues and delivering solutions.
Skills & Competencies
* Excellent communication and interpersonal skills.
* Sales-driven with strong negotiation and closing skills.
* Good organisational and time-management abilities.
* Basic IT skills - experience using POS systems, MS Office, and stock management systems.
* Numeracy and literacy skills for budgeting and report writing.
* Customer-focused attitude with a problem-solving mindset.
Personal Attributes
* Professional, responsible, and reliable.
* Self-motivated with a positive, can-do attitude.
* Attention to detail and high standards.
* Flexible and adaptable to change.
* Physically fit - able to handle carpets and flooring samples (where applicable).
Working Conditions
* Full-time, including weekends and public holidays as required.
* Based in-store with occasional travel to supplier sites and fitting sites.
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