An IT support company based in Bath requires an IT Support Apprentice to join their talented team.
As an Apprentice, you will gain hands-on experience delivering technical support to clients across multiple locations, including schools and business environments. You’ll learn how to install, maintain, and troubleshoot hardware and software systems while developing your customer service and problem-solving skills.
Duties
1. Travel to schools and business customer sites to provide on-site IT support.
2. This is a field-based role requiring regular travel to customer sites, so a willingness to be mobile and work independently is essential. You will be provided with a company car as well!
3. Assist in the installation, configuration, and maintenance of desktops, laptops, tablets, printers, and networking equipment.
4. Respond to support tickets and escalate complex issues to senior engineers when needed.
5. Support customers with software installations, updates, and troubleshooting (e.g., Windows, Office, antivirus, school MIS systems).
6. Help maintain IT asset inventories and documentation on-site.
7. Ensure all work is performed in line with data protection and safeguarding policies, particularly when working in schools.
8. Maintain a high level of professionalism and customer service at all times.
9. Learn from experienced engineers and participate in relevant training and certification programmes.
About you
To be an IT Support Apprentice, you must be a tech enthusiast with 5 GCSEs (ideally A* – C, 4-9) including Maths and English.
This 16-month Apprenticeship has a salary of £18, per year.
Your training will include gaining internationally recognised Level 3 IT qualifications.
Skills and personal qualities required
Desirable Skills:
10. Professionalism.
11. Customer service.
12. Good hygiene.
13. Punctuality.
Personal Qualities:
14. Friendly & professional.
15. Adaptable.
16. Great communication skills.
17. Great presentation skills.
Next steps
After the apprenticeship
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level apprenticeship programme. Just IT have already helped over people kick-start their tech and digital careers with an apprenticeship.
Sound like you? Then send us an application, and we will let you know if you are suitable for this position, or one of the other apprenticeships we have available.