Job Description
Freelance Tenant Liaison Officer – Leeds\n\nOur agency is currently working with a leading contractor delivering works across residential and social housing properties in Leeds, and we are seeking an experienced Freelance Tenant Liaison Officer (TLO) to support ongoing projects.\n\nThe Role\n\nAs a Tenant Liaison Officer, you will act as the key link between residents, contractors, and project teams, ensuring works are delivered smoothly while maintaining excellent resident relationships.\n\nKey Responsibilities\n\n * Act as the main point of contact for tenants and residents\n\n * Communicate project timelines, access requirements, and updates clearly\n\n * Manage resident queries, concerns, and complaints professionally\n\n * Arrange appointments and access for works\n\n * Maintain accurate records and reports on resident engagement\n\n * Support site teams to ensure minimal disruption to residents\n\nRequirements\n\n * Proven experience as a Tenant Liaison Officer (or similar role)\n\n * Strong communication and interpersonal skills\n\n * Experience working within social housing or occupied residential environments\n\n * Ability to work independently on a freelance basis\n\n * Excellent organisational and problem-solving skills\n\nThis vacancy is being advertised on behalf of Approach Personnel Ltd that is operating a...