Office and Compliance Coordinator - Join Our Team
Location:
Stroud, Gloucestershire
Company:
Auto Bodytech Ltd - Stroud's Premier Accident Repairer
Auto Bodytech Ltd is looking for a friendly, organised, and motivated Office and Compliance Coordinator to join our team. This is an exciting opportunity for both experienced professionals and those taking their first step into a career, with a Level 3 apprenticeship available for those starting out.
This is a multi-faceted position where you'll play a pivotal role in ensuring smooth operations and excellent service for our customers, insurers, and workshop teams. You won't be boxed into one role: you'll have the opportunity to learn, take on real responsibilities from day one and grow within a supportive environment. You'll gain practical experience across customer service, administration, HR, compliance and operations.
What You'll Do:
· Be the first point of contact for customers, insurers and the workshop, delivering excellent service
· Manage customer calls, enquiries and concerns professionally and efficiently
· Coordinate vehicle bookings and liaise between customers, insurers and the workshop team
· Handle administrative tasks, including job card input, ordering parts, booking in work, MOT reminders and courtesy car allocations
· Support HR activities, such as recruiting, onboarding, training and mentoring staff
· Assist with compliance and audit documentation, including annual BS 10125 audits
· Manage marketing, social media and customer engagement initiatives
· Coordinate purchasing, prioritise tasks and support day-to-day operational efficiency
Who We're Looking For:
·
Experienced candidates:
Previous customer service or experience in customer-facing positions is desirable
·
Early career candidates:
Motivated, adaptable and eager to learn- no prior experience required
· Excellent communication, organisational and interpersonal skills
· Reliable, proactive and confident managing multiple responsibilities
· English and Maths GCSE at grades 4/C or above
· Full, clean driving license is desirable
What We Offer:
· A supportive, friendly, small team environment where your contribution matters
· Opportunities to develop across customer service, HR, compliance, and operations
· Level 3 apprenticeship qualification for those starting their career, plus opportunities for further learning
· Competitive pay, reflective of experience
· Working hours: Monday-Thursday 8:00-17:00, Friday 8:00-13:00
· days annual holiday entitlement
· Whether you're an experienced professional looking for a new challenge, or starting your career with a structured apprenticeship, we'd love to hear from you