Job Description
Job Summary: Responsible for ensuring branch compliance, accurate verification of forms on Finacle, efficient processing of account-related documentation, and handling branch queries while adhering to operational and regulatory standards.
Key Responsibilities:
* Verify all processed forms on the Finacle system for accuracy.
* Ensure the Omni Flow queue is closed post-verification.
* Maintain Turnaround Times (TATs) and T+1 compliance for all new account and maintenance forms received.
* Inform branches of discrepancies in documentation or processes.
* Handle incoming telephone queries from branches promptly and professionally.
* Ensure adherence to all Anti-Money Laundering (AML) and Know Your Customer (KYC) procedures of the Bank.
* Understand and support processes related to Internet banking and debit card operations.
Qualifications:
* Strong attention to detail and organizational skills.
* Experience with Finacle or similar banking systems preferred.
* Knowledge of AML/KYC regulations and banking processes.
* Familiarity with Internet banking and debit card operations.
* Excellent communication skills for handling branch queries.