Senior Oracle Technical Support and Configuration Analyst
Join to apply for the Senior Oracle Technical Support and Configuration Analyst role at RajasthanTour4u Travel Service
About This Opportunity
We are looking for a Senior Oracle Technical Support & Configuration Analyst for our central Oracle service delivery team. In this key role, you will lead on providing expert‑level technical administration and configuration for Oracle Fusion Application ERP, HCM, Payroll and PBCS/FDI systems, ensuring stability, performance and continuous improvement. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we would love to hear from you.
Main Areas of Responsibility
Oracle System Configuration & Management
* Perform end‑to‑end configuration of Oracle Cloud modules (ERP, HCM, PBCS, FDI) including workflows, approval hierarchies, roles, flex fields, and user‑defined reports.
* Translate business needs into practical Oracle configuration changes and ensure alignment with global system design and business processes.
* Maintain a central configuration log and version history, ensuring full traceability of system changes.
Technical Support & Troubleshooting
* Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues.
* Analyse root causes using tools like SQL Developer, OTBI, diagnostic logs, and interface monitoring dashboards.
* Resolve service interruptions or data issues swiftly, ensuring minimal business impact.
* Review technical solutions proposed by the supplier and articulate business impact related to the solution.
Patch & Release Management
* Coordinate and test Oracle quarterly patches, ensuring business continuity and zero‑defect delivery.
* Maintain a release calendar and communicate clearly with stakeholders about patch content, potential disruptions, and mitigations.
* Document release test scripts and outcomes and ensure rollback plans are always in place.
What We Are Looking For
* Degree or equivalent professional qualification in Information Systems, Computer Science, Accounting or Business Administration.
* Oracle Cloud certification (e.g., Oracle Financials Cloud, Oracle HCM, Oracle Integration Cloud) or willingness to obtain within 12 months.
* Minimum of three years hands‑on experience supporting Oracle Cloud applications (e.g., ERP, HCM, PBCS) in an in‑house or consultancy setting.
* Proven experience in configuring Oracle modules, including workflows, role‑based access, value sets, flexfields and approval rules.
* Experience supporting or coordinating testing cycles (e.g., UAT, regression, patch release validation).
* Demonstrated experience managing technical queries, resolving tickets and escalating issues with vendors.
* Experience working with system interfaces, including file‑based data imports/exports, APIs or SFTP.
* Previous involvement in patch testing, sandbox refreshes or release deployment in Oracle Cloud.
Applying for This Position
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying, please ensure you download the job pack from our careers website to help with completing your application. We only accept applications submitted online before the closing date.
Equal Opportunities
The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected. We aim to be an inclusive employer that reflects the communities we serve. We are committed to providing a fair, equitable and mutually supportive learning and working environment.
#J-18808-Ljbffr