Job Description Salary scale: £32,240 - £39,865 per annum depending on experience Contract: Permanent Hours: 37 hours per week Base: Bradford, BD1 4QU (hybrid working available, travel required across Bradford District and Craven Probationary Period: 6 months Closing Date: Wednesday 31st March 10am Interview Date : Wednesday 8th April 2026 Questions: In the first instance any enquiries to be emailed to [email protected]. For an informal chat about the role before applying please contact Masira Hans at [email protected] About Us Bradford District and Craven Mind is a thriving, independent mental health charity with a clear purpose to promote positive mental wellbeing and empower and help people experiencing issues with their mental health to manage and work towards recovery and fulfilment. We do this through: Building community and individual resilience for better mental wellbeing Providing early intervention advice and support Supporting people in crisis Empowering and helping people to recover and sustain improved wellbeing Watch this video to find out what it’s like to work at BDC Mind: https://www.youtube.com/watch?v=KxbMQk_ALwQ Read our latest Impact Report and 2024-2028 Strategy: https://www.mindinbradford.org.uk/about-us/ Find out more about our approach to Equity, Diversity and Inclusion: https://www.mindinbradford.org.uk/about-us/equity-diversity-and-inclusion/ Join us and you’ll receive: 25 days annual leave per year, rising to 28 days with length of service plus bank holidays Up to two additional leave days to use each year to support your wellbeing. Simply Health Cash Plan to claim back on personal health costs including dental, optical, prescriptions, physiotherapy and more. Employee Assistance Service including 24/7 confidential mental health support and access to structured therapy sessions. Generous pension scheme and employer contribution to help you plan for a secure future. Discount schemes including Company Shop and Blue Light Card. Excellent personal development opportunities including access to Clinical Supervision. Enhanced sick pay after your six-month probation. Accredited employer with Mindful Employer, Disability Confident and Real Living Wage. Generous death in service/life assurance benefit Role Background Bradford District and Craven Mind (BDC Mind) is a thriving independent mental health organisation, making a positive difference to the mental health and wellbeing of people of all-ages living in Bradford District and Craven. In January 2024, BDC Mind and Staying Put won a joint bid to deliver mental health services to ethnically and culturally diverse communities (ECDC) in Bradford District and Craven. To ensure the services were culturally responsive, the first year was been spent researching, collaborating and listening to the needs of the communities we serve. Since April 2025, the Hope and Light programme of culturally responsive mental health services have been available for people from South Asian, Black African, Black Caribbean, Central and Eastern European and Roma communities. The Hope and Light service works together with ten grassroots organisations to deliver culturally responsive services to people who need them across the Bradford District and Craven. Reporting to the Head of Services, the Service Manager will play a pivotal role in leading the effective delivery and continuous development of the Hope and Light programme. This leadership role requires vision, innovation, and a real commitment and passion to driving inclusive, culturally response services. We particularly welcome applications from candidates who can demonstrate a deep understanding of health inequalities facing ethnically and culturally diverse communities. Role Purpose As the Hope and Light Service Manager, your primary purpose will be to lead the delivery of impactful, subcontracted, community-led mental health interventions that actively reduce health inequalities. You will work closely with partners to lead a team of Community Engagement Workers and be responsible for building good working relationships with subcontracted providers. A primary part of your role will be raising awareness of the Hope and Light service, building and strengthening connections with internal and external stakeholders, and supporting our providers to deliver high quality, well utilised services that are culturally responsive, accessible and effective. We are seeking a passionate individual with a deep understanding of health inequalities facing ethnically and culturally diverse communities – someone who is driven to challenge injustice, amplify underrepresented voices, and influence meaningful, systemic change. Your leadership will be instrumental in shaping service quality, driving improvement, and fostering collaboration across partners to ensure our collective efforts lead to real, lasting impact. Role Outcomes Lead your team and subcontracted partners to deliver safe, high quality services, ensuring they meet regulatory standards, performance targets, and deliver real impact, in line with the quality assurance framework, operational plan and organisation mission Harness meaningful relationships with service members, partners, commissioners, and stakeholders, strengthening collaboration and ensuring your services meet local needs Represent the programme at local events and forums to amplify community voices and awareness of the service offer. Driving and embedding service member voice throughout the overall programme, ensuring service members are key in service developments Ensure robust operational controls are in place, including service risk assessments and safeguarding responsibilities, which are closely monitored and meet auditing requirements Drive data collection and analysis, producing high quality reports to lead service developments Supporting senior and executive leadership to identify new business development opportunities. Lead the successful delivery of new and evolving projects, ensuring they align with BDC Mind goals. Lead your team to be high performing by fostering clear communication and taking a proactive problem-solving approach, in alignment with our mission, objectives, policies and core values: Caring Always, Working Together, Supporting Everyone, Enabling All and Continually Improving Promoting inclusion, diversity and equity in creation, development and delivery of services. Actively supporting and promoting all aspects of the service and enhance the public image of BDC Mind. Support the on-call rota to ensure all staff have access to support and guidance out of hours Actively engage in supervision, team meetings and company events to contribute to a well-connected, informed and supportive team environment Successfully complete all mandatory and role-specific training to ensure best practices in safeguarding, data protection, health and safety and mental health awareness Adapt to evolving service needs by taking on additional responsibilities as required, ensuring a cohesive and effective team approach Person specification Bradford District and Craven Mind is committed to promoting mental health awareness, reducing stigma, and improving the quality of life for people with mental health challenges. We value diversity, inclusion and lived experiences when recruiting our staff and volunteers. Qualifications Essential: Evidence of ongoing professional development Desirable: A levels or a similar qualification in health, community work or social care. Experience Essential: Deep understanding of health inequalities facing ethnically and culturally diverse communities Proven experience in leading, developing, and supporting a team, preferably within a mental health, community engagement, or voluntary sector setting. Experience of community engagement. Personal or professional experience of mental health challenges and an understanding of their impact on diverse communities Evidence of working with people who have or have had mental health challenges Skills and Abilities Essential: Project/programme management skills Excellent verbal and written communication skills Ability to work autonomously and as part of a team Ability to inspire, support, and develop a team, fostering a collaborative and inclusive working environment. Wide range of IT skills and computer literacy, including Microsoft applications Confident at recognising, responding and managing risk Data analysis and report writing skills for relevant audiences Skilled and confident in leading internal and external meetings in a way that fosters inclusion, encourages open dialogue, balances differing perspectives and guides groups towards shared understanding and agreement. Experience in contract management. Knowledge Essential: An understanding of current challenges faced by people within ethnically and culturally diverse communities affecting their mental health and the importance of culturally responsive support. An understanding of confidentiality and data protection. Deep understanding of cultural diversity, intersectionality, and the barriers faced by underserved communities in accessing mental health services. Desirable Good understanding and knowledge of statutory and VCS organisations in the local area that can support our people. An awareness of the range of services and resources for ethnically and culturally diverse communities. Attitude and Personal Attributes Essential: Inclusive and welcoming approach. Solution focused and ‘can do’ attitude Understanding that mental health difficulties are a natural part of life. Understanding and passionate commitment to equity, diversity and inclusion. How to apply: Please click the 'Apply for this job' button and follow the steps to fill out the application form. Upload your CV and a cover letter showing how your experience and skills match the Job Description and Person Specification under. We’re unable to provide feedback to applicants who are not shortlisted. We are committed to safeguarding vulnerable children and adults. All successful candidates will need to apply for a Disclosure and Barring Service (DBS) check and a right to work in the UK check.