A large UK-wide group of wholesale & distribution businesses are looking for a confident and reliable IT Support Assistant to join their Head Office team in Newbury. This role offers an exciting opportunity to work within a fast-paced and collaborative environment, providing essential technical support to the company's employees and contributing to the smooth operation of their IT systems.Role ResponsibilitiesThe company you'll be joining uses a wide range of IT systems and providers that play an essential role in the running of their business. As an IT Support Assistant, you'll be part of a well-established Helpdesk team of 8 who handle 500-700 calls per month. Your responsibilities will include:
* Providing first-line technical support to 1,500 internal users from around the country via phone and email, resolving IT issues promptly and effectively.
* Liaising and following up with IT providers (such as Microsoft 365 and cloud-based software) to troubleshoot problems.
* Providing users with regular updates as to the status of their issue.
* Identifying areas where the current IT systems can be improved.
RewardsAs an IT Support Assistant, you will receive:
1. A starting salary between £26,000 - £35,000 (depending on experience)
2. 25 days holiday (plus bank holidays)
3. Optional membership of the company pension scheme
4. Bonus scheme
5. Initial training and ment...