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Data Operations Support Analyst, Cirencester
Client:
St. James's Place
Location:
Cirencester, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
05dd64f40e4f
Job Views:
3
Posted:
14.07.2025
Expiry Date:
28.08.2025
Job Description:
* Analyzing data-related issues in client wealth accounts or supporting systems, identifying root causes, and providing solutions, including high priority and escalated incidents from executive level and heads of division.
* Liaising with internal & external stakeholders, understanding their business requirements & interpreting them from a technical standpoint; identifying how to deliver the required change and managing this delivery.
* Liaising with onsite & offshore development teams.
* Liaising with third-party data providers, including setting up and leading meetings as well as improving processes.
* Driving the accuracy and completeness of documentation and ticket information in ServiceNow.
* Helping ensure data errors are understood, root causes identified, and plans instigated to correct the data. The role will work closely with our Central Data Office team, third-party providers, as well as our application and data support teams.
Who we’re looking for:
We’re looking for a data enthusiast with the ability to write SQL and perform incident management requests. This role will allow the successful candidate to develop their data skills and engage with stakeholders across the business.
* Good understanding of SQL with the ability to write queries, also willing to improve skills in this area.
* Ability to perform incident management and engage with all levels of stakeholders.
* Capable in managing and engaging with external and internal stakeholders and understanding their requirements.
* An ability to describe complex technical scenarios to a variety of audiences including non-technical.
* Experience with Data Warehouse and ETL concepts including use of Facts and Dimensions.
* Proven evidence of continuous learning including job-related certifications.
Special Requirements:
* Some business travel may be necessary.
What's in it for you?
We reward you for the work you do, whether that’s through our discretionary annual bonus scheme that reflects both personal and company performance, a competitive annual leave allowance (28 days plus bank holidays, with the option to purchase an additional 5 days), or online rewards platform with a variety of discounts.
We also have benefits to support whatever stage of life you are in, including:
* Competitive parental leave (26 weeks full pay).
* Private medical insurance (optional taxable benefit).
* 10% non-contributory pension (increasing with length of service).
Reasonable Adjustments
We're an equal opportunities employer and want to ensure our recruitment process is accessible and inclusive for all. If you require reasonable adjustments at any stage, please let us know by emailing us.
Research shows that applicants (especially those from underrepresented groups) can be discouraged from applying if they do not meet all the criteria or have been on an extended career break. If you think you would be a good match for this role and can demonstrate some transferable experience, please apply, regardless of whether you tick every box.
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