Product and customer support representative

Product and Customer Support Representative


Product and Customer Support Representative

1 day ago Be among the first 25 applicants

This range is provided by Hollyfield Personnel. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.


Base pay range

Direct message the job poster from Hollyfield Personnel

Product and Customer Support Representative

£27,000 per annum

Applicants must have recent experience in a customer service telephone-based role.

Working Hours: Monday to Friday, 9am – 5pm (fully office-based)

Why Join Our Client’s Team?

Are you passionate about delivering exceptional customer service? Here’s your chance to be part of a company that truly values its people and offers fantastic perks to make your work experience enjoyable and rewarding!

* Private medical insurance
* 20 days of annual leave plus bank holidays
* Access to exclusive discounts
* Free on-site parking
* Company canteen

Key Responsibilities

* Product Support: Deliver expert advice, guidance, and solutions for repairs and replacement parts, making every customer interaction a positive experience.
* Complaint Resolution: Handle customer complaints with care, turning challenges into opportunities to enhance customer satisfaction.
* System Management: Use Zendesk for efficient data entry and maintain detailed records of customer interactions.
* Logistics Coordination: Organise courier shipments and manage consignments to ensure timely delivery.
* Collaboration: Work closely with internal teams and external partners to resolve issues promptly.
* Communication: Engage with customers across multiple channels including email, phone, and social media, representing the company’s values and standards.

What You Bring to the Role

* Experience: At least 12 months in Product Support or Customer Service.
* Education: GCSEs in Maths and English (or equivalent) required; A-Levels preferred.
* Skills: Proficiency in Microsoft Word, Excel, and PowerPoint.

Skills and Competencies

* Strong verbal and written communication skills.
* Ability to prioritise tasks to meet customer needs.
* Proactive in completing tasks and problem-solving.
* Skilled at managing multiple responsibilities in a fast-paced environment.

Job Ref: EN907

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 – 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.


Seniority level

* Seniority level

Entry level


Employment type

* Employment type

Full-time


Job function

* Job function

Customer Service
* Industries

Manufacturing

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