FULL TIME - 37hrs
Southampton Housing First supports individuals aged 16 and over, who have high support needs and a history of entrenched or repeat homelessness, to have a home of their own where they can regain stability, safety, and support. We work in partnership with the council and various housing association to deliver intensive person-centred support and accommodation choices.
Our priority is to find safe, permanent housing that’s suitable for the client. Once housing is found our dedicated team provides intensive one to one support to enable clients to maintain their accommodation and achieve their goals.
If you love working with people and are looking for a role where you can make a real difference in the lives of those you support, then this is the role for you!
JOB PURPOSE
To lead and be part of a team that supports our clients to keep them safe and help them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure, and ready to take the next steps.
MAIN RESPONSIBILITIES
1. To support your team to achieve their potential through regular staff supervision, coaching, reflective practice and team meetings
2. To assist the contract and performance manager with ensuring the service is fully operational, our clients are receiving the appropriate support, and service KPIs are met
3. To be responsible for attendance management, performance management, quality assurance and any other staff related queries
4. To attend meetings, working closely with other agencies, services, stakeholders or commissioners to provide high quality support, manage risks and support service funding
5. To increase the presence of service in the local area, and engage with local communities and external partners to develop relationships, to identify how they can support us and our clients, maximise opportunities for clients as well as help us to win tenders and maintain contracts
6. To plan your team's rota, taking training and absence into account to ensure capacity within the team to support clients and prioritise high risk management referrals
7. To support your team where needed with their workload, and support a small caseload of clients
8. To be involved in the recruitment of staff for your team
9. To ensure an effective and timely response to all safeguarding issues taking appropriate action
10. To collate data and generate reports where needed
11. To support clients and staff in trauma informed and psychologically informed ways
12. To adhere to safeguarding responsibilities, following our safeguarding policy and procedure, and those of relevant local authorities, ensuring these are followed at all times
13. To help maintain health and safety, ensuring clients, visitors and buildings are safe in accordance with Health and Safety regulations, policy and procedures
14. To provide basic first aid assistance until help arrives (full training is provided)
15. To work confidently and efficiently when lone working
16. To ensure accurate records on our client management system and compliance with GDPR through regular quality control checks
17. To maintain confidentiality
18. To carry out any other reasonable duties required in the interest of the organisation
ADDITIONAL RESPONSIBILITIES
19. This role has line management responsibilities
20. This role has financial authorisation responsibilities
21. This role has on call responsibilities
ROLE REQUIREMENTS
22. This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
23. This role will require a full drivers’ licence and access to a vehicle
24. This role will require you to work flexibly across several sites
25. This role will require you to work with clients on a one-to-one basis
26. This role may require you to work nights and/or weekends
27. This role may require you to lone work
ESSENTIAL CRITERIA
28. Experience of working in a residential or institutional or similar sector
29. Excellent communication skills, both verbal and written
30. Clear verbal and written English
31. Strong keyboard skills for data inputting
32. Strong working knowledge of Microsoft Outlook, Excel, and Word
33. Confident and assertive manner
34. Strong team working
35. Ability to respond calmly to crisis
36. Deal promptly with and effectively react to challenging situations
37. Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
38. Experience of working in a leadership role
39. Understanding of the complex support needs of people experiencing homelessness or those with complex needs
40. Knowledge of voluntary and statutory agencies, housing regulations and the benefits system
41. Understanding of risk assessment and person-centred, outcomes-based delivery