Your new company This is an exciting opportunity to join a public sector organisation based in Belfast. Your new role As a fundraising administrator, you will be the first point of contact for supporters, providing a professional, friendly and timely service through phone, email and in-person enquiries. Reporting to the Engagement & Fundraising Lead, you will ensure donors feel valued, informed and supported throughout their fundraising journey. Working as part of a busy fundraising function, you will prepare supporter information packs, promote Gift Aid, coordinate incoming queries, and maintain accurate donor data within the internal CRM. You will support volunteer involvement, contribute to fundraising events and activities, and ensure all communications reflect the organisation's aims and values. This is a highly varied role requiring strong administration, communication and organisational skills. You will also provide sensitive support to service users involved in fundraising and work closely with colleagues across the organisation to ensure an exceptional supporter experience. What you'll need to succeed Essential Experience delivering high-quality donor care or customer service in a busy, time-sensitive environment Background in a fundraising or customer service-focused position Excellent interpersonal and communication skills, with the ability to build strong relationships Strong organisational abilities with confidence managing multiple priorities Proficiency in Microsoft Word, Excel and PowerPoint Self-motivated, solutions-focused and able to use your initiative Desirable Previous experience using CRM or database systems Awareness of how to work sensitively with vulnerable individuals Competencies Solid administrative and supporter-care skills Clear, effective communication, both written and verbal High accuracy and attention to detail, particularly with data and financial information Strong relationship-building abilities and collaborative working style Effective planning and workload management to meet deadlines and deliver excellent donor support What you'll get in return Belfast-Based office £13 per hour A supportive team Full-time hours (37) Temporary for 3 months with possibility of permanency What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be Benefits: £13