Situated in North Worcestershire, Bromsgrove District Council and Redditch Borough Council share services. The Councils are committed to being a customer driven organisation, with our customers at the heart of everything we do; focused on improving delivery services that make a difference to the community that we serve. The role Respond to customers phone calls and emails using your expertise to triage the request through understanding the customer’s request and provide initial advice on tenancy/revenue related enquires such as mutual exchanges, anti-social behaviour, succession, revenue and any other tenancy related enquiry. Key Requirements Provide a welcoming and friendly point of contact for customers, colleagues, and partner agencies. To provide a customer focussed efficient and effective Housing Service by responding promptly to our customers. To be able to monitor and process low level arrears as required. Be responsible for the coordination and management of garages. To develop a broad knowledge of the services provided by the Housing Services Team and broader Housing Services to ensure succinct and accurate advice is provided to our customers. Skills & experience Minimum Level 2 qualifications in subjects relevant to the role. At least 12 months work experience, in a similar relevant role, or demonstrating transferable skills, or desirable lived experience. Experience of providing professional high-quality customer services to customers often with multiple complex issues and who may be in highly emotive situations Additional Information The Councils offer a range of staff benefits: pension generous leave entitlements starting at 25 days plus bank holidays (pro-rata) flexible working, where appropriate Employee Assistance Programme access to employee benefits platform. Where you can find discounts for high street shops, leisure discounts, holiday discounts, salary sacrifice schemes and more What next Need further information? please contact Claire Jones (recruiting manager) on 01527 64252 ext 2621 or email claire.jones2@bromsgroveandredditch.gov.uk or email recruitment@bromsgroveandredditch.gov.uk. Closing date: 8 December 2025 (Midnight) Interviews will be held on Wednesday 17th December 2025. If this role interests you please use the 'Apply Now' button For a full list of our current vacancies why not visit our WM Jobs Recruiter Page Attached documents 5. Housing Services Assistant.docx