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Job Summary
To greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective way
Job Summary
To greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective way
To provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose.
Main duties of the job
* Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
* Deal with all general enquiries, explain procedures and make new and follow-up appointments.
* Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
* Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
* Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
* Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
* Ensure that all new patients are registered onto the computer system promptly and accurately
* Enter patient information on to the computer as required
* Patient notes and correspondence
* Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.
About Us
Monkfield Medical Practice (MMP) has a patient population of 14000 and is led by 3 Partners and their multidisciplinary team who work together within a close team, supporting each other to provide safe, high quality, sustainable healthcare to Cambourne.
ORGANISATIONAL PURPOSE:
To deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the future
Details
Date posted
23 July 2025
Pay scheme
Other
Salary
£12.21 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A1478-25-0004
Job locations
Sackville Way
Great Cambourne
Cambridge
CB23 6HL
Job Description
Job responsibilities
ORGANISATIONAL PURPOSETo deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the future
JOB PURPOSETo greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective way
To provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose.
KEY RESPONSIBILITIES:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Ensure that all new patients are registered onto the computer system promptly and accurately
Enter patient information on to the computer as required.
Patient notes and correspondence
Ensure records are kept in good repair with all necessary information on the outside cover clearly visible
Job Description
Job responsibilities
ORGANISATIONAL PURPOSETo deliver first class healthcare which is competent, timely, proactive, empowering, demonstrable, and evidence based. To actively encourage partnership working and investment in people, whilst ensuring financial viability for the future
JOB PURPOSETo greet and assist patients in accessing the appropriate service or relevant healthcare professional in a courteous, efficient and effective way
To provide general administrative assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
To play a key role in the continued development of MMP, working closely with the practice team in implementing systems aligned to the practices values and purpose.
KEY RESPONSIBILITIES:
Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
Deal with all general enquiries, explain procedures and make new and follow-up appointments.
Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Ensure that all new patients are registered onto the computer system promptly and accurately
Enter patient information on to the computer as required.
Patient notes and correspondence
Ensure records are kept in good repair with all necessary information on the outside cover clearly visible
Person Specification
Qualifications
Essential
* GCSE grade A to C in English and Maths
Experience
Essential
* Experience of working on a confidential basis in a reception / office environment
* Working with and within a diverse community
* Experience of problem solving when individuals are upset, confused or angry.
* Experience in using MS Packages and databases
Desirable
* To have worked within a practice and/ or health service setting
* Experience in using GP Software e.g. SystmOne
Skills
Essential
* Excellent Communication
* Problem Solving ability
* Ability to remain calm, polite and professional under pressure
* Ability to accurately receive, record and relay information both verbally and in writing through production of documentation and data entry
* Ability to store and retrieve files from numerical, alphabetical and computerised filing
* Ability to manage high volumes and multi task
* Ability to work sportively as part of a team
* Understanding of the importance of patient confidentiality and the
* consequences of breaking confidentiality
* Openness to explore alternative working practices
* Understanding team development and team working
* Passionate about Customer Service
* Excellent time management
* Flexibility within job role and ability to adapt
Desirable
* Knowledge of local community and understanding of a multicultural,
* racially diverse population
Person Specification
Essential
* Excellent Communication
* Problem Solving ability
* Ability to remain calm, polite and professional under pressure
* Ability to accurately receive, record and relay information both verbally and in writing through production of documentation and data entry
* Ability to store and retrieve files from numerical, alphabetical and computerised filing
* Ability to manage high volumes and multi task
* Ability to work sportively as part of a team
* Understanding of the importance of patient confidentiality and the
* consequences of breaking confidentiality
* Openness to explore alternative working practices
* Understanding team development and team working
* Passionate about Customer Service
* Excellent time management
* Flexibility within job role and ability to adapt
Desirable
* Knowledge of local community and understanding of a multicultural,
* racially diverse population
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Monkfield Medical Practice
Address
Sackville Way
Great Cambourne
Cambridge
CB23 6HL
Employer's website
https://www.monkfieldpractice.co.uk (Opens in a new tab)
Employer details
Employer name
Monkfield Medical Practice
Address
Sackville Way
Great Cambourne
Cambridge
CB23 6HL
Employer's website
https://www.monkfieldpractice.co.uk (Opens in a new tab)
LNKD1_UKTJ
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Other, Information Technology, and Management
* Industries
Travel Arrangements
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