Main area Patient Experience Grade Band 4 Contract Permanent Hours Full time - 37.5 hours per week (Trust wide responsibility) Job ref 213-CORP-7506682
Employer Kings College Hospital NHS Foundation Trust Employer type NHS Site Trust wide Town London Salary £33,094 - £36,195 Per annum inclusive of HCAS Salary period Yearly Closing 27/10/2025 23:59
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.8 billion, 1.5 million patient contacts a year and more than 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King’s College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in the London Borough of Bromley.
We encourage all our staff to have a healthy work/life balance. In doing so, you can apply for flexible working from the beginning of your employment. We offer a range of options which are designed to suit different circumstances and priorities in line with service requirements.
To support the delivery of a fully comprehensive cashiers and support service at King’s College Hospital Foundation Trust including telephone, face to face, email and postal requests, providing an efficient and professional service to patients, their representatives, visitors, volunteers and other staff.
Main duties of the job
Income / Disbursements
To check eligibility of all reimbursement requests for proof of eligibility, entitlement and purchase
To record all transactions in the corresponding journal for accounting purposes, to be used by finance
To scan and record all transactional evidence i n the corresponding file o n the Cash Office ne twork drive for audit ing purposes
To process any postal claims made for travel reimbursement
To receipt all incoming patient property including cash and valuables in line with the patient property pol icy, making use of tamper proof bags to be stored securely in the office
To scan and record all incoming property paperwork including counter signed itemised item lists
To update patient property lists when withdrawals, collections or other changes to patient property held by the cash office are made
Support services
To provide pastoral support for volunteers and college students to ensure they excel in volunteering roles
To support the delivery of the volunteering college placement programme
Reporting
To r econcile daily cash balances to ensure all money and transactions are accounted for
To send all journals at week end to the corresponding department
To s ubmit weekly cash orders to G4S to replenish any transactions from previous weeks
Working for our organisation
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1.7 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in South East London. The Trust provides a full range of local and specialist hospital services.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.
Our values at King’s, are that we’re a kind, respectful team;
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
The trust-wide strategy Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion (EDI) at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we can take Team King’s to another level
King’s is dedicated to embracing the broad diversity of our staff, patients and communities and stand firmly against all forms of prejudice and discrimination.
Detailed job description and main responsibilities
1. Income / Disbursements
1.1 To check eligibility of all reimbursement requests for proof of eligibility, entitlement and purchase. Especially through the use of the electronic patient records system.
1.2 To record all transactions in the corresponding journal for accounting purposes, to be used by finance
1.3 To scan and record all transactional evidence in the corresponding file on the Cash Office network drive for auditing purposes
1.4 To process any postal claims made for travel reimbursement before completing a payment authorisation form and passing onto the finance department for payment
1.5 To process any ultra-low emission zone (ULEZ) claims before submitting a reimbursement request to Transport for London (TFL)
1.6 To process for collection and record any income from other departments including but not limited to the mortuary and King’s College Hospital Charity
1.7 To receipt and record any bulk cash deliveries made by G4S, raising any discrepancies as issues with G4S and line management
2.1 To receipt all incoming patient property including cash and valuables in line with the patient property policy, making use of tamper proof bags to be stored securely in the office
2.2 To scan and record all incoming property paperwork including counter signed itemised item lists
2.3 To check authenticity and authorise any request to withdraw patient cash and belongings
2.4 To update patient property lists when withdrawals, collections or other changes to patient property held by the cash office are made
3. Support services
3.1 To be responsible for the approval and distribution of volunteer expenses in line with the Trust’s policies and procedures
3.2 To provide pastoral support for volunteers and college students to ensure they excel in volunteering roles
3.3 To support the delivery of the volunteering college placement programme:
To act as the primary contact for schools and colleges, maintaining great working relationships with key placement representatives ensuring positive experiences for students in the placements
To Visit schools to deliver presentations promoting volunteering at King’s, strengthening working relationships between King’s and partner organisations and seek out new recruitment opportunities
To consistently check and review the recruitment, training and placement processes for college placements to ensure operational efficiency as well as ease of use and understanding from all users
To identify opportunities to grow and improve the offering to increase King’s community impact and/ or reduce complexity of operations and resources required to run it
To report on programme performance for key internal and external stakeholders
4. Reporting
4.1 To reconcile daily cash balances to ensure all money and transactions are accounted for
4.2 To send all journals at week end to the corresponding department (income and disbursements to finance, travel to patient travel, donations to charity etc.)
4.3 To submit weekly cash orders to G4S to replenish any transactions from previous weeks
4.4 To submit monthly patient property holding records to the finance department.
5. Other
5.1 To field and resolve complaints and queries that may arise, signposting when needed to the most appropriate colleague and pathway for resolution
5.2 To conduct any other duties that may be deemed necessary which are consistent with the grade of the post
General (Please insert in all jobs that have line management responsibilities)
* The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.
* To observe the rules, policies, procedures and standards of Kings College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.
* We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.
* At King’s we are a kind, respectful team:
Kind. We show compassion and understanding and bring a positive attitude to our work
Respectful. We promote equality, are inclusive and honest, speaking up when needed
Team. We support each other, communicate openly, and are reassuringly professional
* To observe and maintain strict confidentiality of personal information relating to patients and staff.
* To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.
* This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.
* All employees must hold an nhs.net email account which will be the Trusts formal route for email communication.
* Everyone is responsible for promoting inclusion no matter their role or team. At King’s, we want to create an environment where everyone feels valued, respected and welcomed
Safe Guarding
The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;
* attending mandatory training on safeguarding children and adults
* familiarising themselves with the Trusts processes for reporting concerns
* reportingany safeguarding child or adult concerns appropriately
Infection Control Statement
The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.
The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.
These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.
Person specification
Education and Qualifications
* NVQ Level 4/Foundation Degree/Higher National Diploma/Certificate or equivalent experience
* Evidence of continuous professional development
Knowledge and Experience
* Proven administration and organisational experience in a customer facing role
* Experience of dealing with highly charged and emotional situations that involve patients, relatives, carers and the public
* Experience of working autonomously within a highly pressurised environment
* Significant experience of engaging with a wide range of key stakeholders both within and external to an organisation
* Experience of working in a cash handling role
Skills and Competencies
* Ability to demonstrate advanced use of software programmes such as Outlook, Word, Excel, Access and PowerPoint
* Ability to demonstrate tact and diplomacy when handling sensitive issues combined with an ability to defuse hostility and aggression
* Ability to work under pressure analysing information to seek solutions to problems
* Ability to prioritise workload, to be organised and flexible to changing situations
IMPORTANT
* Check your email account regularly as this is how we will communicate with you
* If you delete the job from any of your accounts, you may be prevented from accessing further communications
* To enquire about your application or inform us of any changes in your circumstances, please contact the named person on this advert
* Please provide email addresses for referees where possible
* Please review the documentation on our recruitment microsite, particularly the Trust’s criminal records checking policy
* All staff have a responsibility for safeguarding children and vulnerable adults and for ensuring they are aware of the specific duties relating to their role.
* Please note that the closing date is given as a guide. On occasion, we might close a vacancy early due to a high number of applications being received. You are advised to submit your application as early as possible to avoid disappointment.
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