Position Overview
The Senior IT Technician plays a vital role in the day-to-day and strategic delivery of IT
services across school and business environments,. The postholder will manager complex technical issues, oversee infrastructure projects, supervise and support filed engineers, and act as a trusted advisor to both internal and external stakeholders.
Key Responsibilities
* Project Leadership and Management
* Lead and manage assigned IT projects from initiation to completion.
* Assist in the design, implementation, and review of development plans in alignment with school and business goals.
* Standardise development plans, supporting and supervising field engineers to ensure consistent delivery.
* Resolve escalation technical issues and act as the final point of escalation.
* Manage infrastructure projects including server installations, re-installations, and reconfigurations
expectations.
Technical Support and Improvement
* Identify physical weakness in setups and infrastructure and propose solutions to
improve reliability and performance.
* Research, evaluate, and recommend merging technologies and methodologies to
enhance Blue Orange services and customer experience.
* Analyse helpdesk tickets and identify trends to inform improvements and prevent
recurring issues.
* Oversee and implement continual service improvements to deliver long-term
solutions.
* Customer and Stakeholder Engagement
* Host internal and external stakeholder meetings to discuss IT needs and progress.
* Liaise with thirds-party suppliers (e.g. printers, firewall providers) for project
implementation purposes.
* Act as the primary point of contract for all IRT services delivered to Westholme and
other allocate sites.
* Manage the helpdesk for designated schools, ensuring
of all service requests.
* Maintain strong communication between Blue Orange, customers, supplies, staff and
students.
Support Responsibilities
* Provide technical guidance, support and training to engineers and junior technicians
as needed.
* Maintain strong relationships of trust with management and provide reliable technical input based on proven expertise.
* Support school and business environments with technical decision making and
escalate critical issues appropriately to Technical Managers or Directors.
* Act as a role model for professional standards, leading by example in both
appearance and behaviour.
* Manage budgetary aspects associated with IT projects and service delivery.
* Understand the unique requirements of both educational and business settings and
adapt services accordingly.
* Identify long-term service improvements to ensure lasting value for customers.
* Oversee and maintain infrastructures to the highest standards of security and
reliability.
Job Type: Full-time
Pay: £30,000.00-£36,000.00 per year
Benefits:
* Company car
Work Location: In person