Salary: £28,000 - 32,000 per year Requirements: At least two years of experience in IT support. Experience working in education IT support is desirable but not essential. Strong knowledge of Windows operating systems, Microsoft 365 cloud and desktop applications. Experience with hardware, software, network, security, and cloud troubleshooting and administration. Experience with Microsoft Entra and Intune is desirable. Certifications in ITIL, CompTIA, Microsoft, or other relevant areas are advantageous. Excellent communication, problem-solving, and customer service skills. Ability to work independently and as part of a team. Ability to prioritise and manage multiple tasks and deadlines. Full UK driving license to allow travel to client sites. Responsibilities: Provide first and second-line remote and onsite support to all clients, diagnosing and resolving IT issues. Install, configure, and maintain hardware, software, network, security, and cloud solutions. Monitor and optimise the performance and availability of client systems. Perform backups, updates, and upgrades on client systems. Use helpdesk software and other tools to manage incidents and service requests in a timely manner. Follow internal and client IT policies, procedures, and best practices. Document solutions to common problems and help develop the internal and client-facing knowledgebase. Communicate effectively with clients and colleagues. Stay updated on the latest IT trends, technologies, and standards. Assist in the delivery of projects where required. Technologies: Cloud Hardware Support ITIL Microsoft 365 Network Security Windows Office 365 More: We are a small but growing Managed Service Provider, predominantly serving the Education sector by providing cutting-edge solutions to our clients. In this role as a Support Consultant, you will work as part of a dedicated team of IT professionals, ensuring prompt resolution of technical issues through both remote and onsite support. This position includes a mix of working from our offices and visiting client sites to meet customer requirements. We offer a competitive salary ranging from £28,000.00 to £32,000.00 per year, along with benefits such as a company pension, free flu jabs, on-site parking, and opportunities for profit sharing and sick pay. Due to our work in the education sector, this role will be subject to an Enhanced DBS check before employment. last updated 10 week of 2026