Service Desk Coordinator
Our client, a globally operating, reputable and long-standing business are seeking a temporary Service Desk Coordinator to join their existing Team, due to an increase in business.
* Temporary ongoing (potential to become permanent but can't be guaranteed)
* Stoke – onsite
* 12.02 per hour
* 8am – 5:30pm
* Fulltime
Role:
As the organised and resilient Service Desk Coordinator, you will join a busy, but supportive Facilities Management team. Acting as the first point of contact, you will manage a high volume of enquiries and service requests via a CAFM system, telephone, and email.
As the Service Desk Coordinator, you will play a vital role in coordinating both internal teams and external subcontractors, ensuring all jobs are scheduled, tracked, and completed to a high standard.
Key responsibilities include:
1. Receive, log, and manage service requests through the CAFM system, email, and phone.
2. Coordinate and schedule work with external subcontractors, ensuring compliance with SLAs.
3. Track and monitor the progress of requests, providing updates to clients and colleagues.
4. Ensure all jobs are completed on t...