Desktop Support - 5 Days Onsite - 3 Months Contract - Inside IR35
Desktop Support - 5 Days Onsite - 3 Months Contract - Inside IR35
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The Role: IT Deskside engineer
Role type: Contract – 3 Months
Job Description:
As IT Deskside engineer, you will be responsible to provide provides infrastructural support to the staff of clients by responding to all incoming service requests for PCs/laptops. The individual will support, install, and fix PCs, laptops, printers, scanners, mobile devices, and other computer assets in an organization in an effective and timely manner as prescribed Service Level Agreement (SLA). If you thrive in a dynamic, collaborative workplace, client provides an environment, where challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities & Key Accountabilities:
• One of the primary responsibilities is to improve technology within the organization and to enhance the end user experience for both in-house and remote employees. You need to respond to calls and emails to fix issues of the desktop environment and perform service desk functions and daily functional tasks, including upgrading and configurations of computer systems and license tracking.
• Organize and configure equipment, such as desktops/laptops, printers, copiers, scanners, and faxes. Need to work with business application teams and server administrators for appropriate projects. Technicians assess third-party applications for deployment and incorporation into existing commercial operations.
• Installing new computers and peripherals and troubleshoot to resolve all kind of hardware related issues.
• Setting up the computer system for new employees also move and change user preferences and file migration as necessary. Providing second-tier support for the Service desk. They provide adjustments and fixes for installed software.
• Maintaining network printers, secure computers, evaluate and replace computer components, such as memory, hard drive, and optical drives, among others.
• Assess network issues, including switches, connectivity, and network port patches. Technicians replace wireless access points, network switches, and other networking devices as required.
• Implement, support, and troubleshoot incidents related to PCs/laptops/mobile devices using conventional procedures and proven guidelines.
• Providing technical support to audio-visual (A/V) equipment and use appropriate administrative consoles and tools competently to support and fix.
• Handling virus protection updates, domain account management, systems monitoring, and servers.Basic knowledge is needed on common network concepts and protocols, including WINS, TCP/IP, DNS, RPC, OSI, DHCP, NTLM, etc.
Seniority level
* Seniority level
Not Applicable
Employment type
* Employment type
Contract
Job function
* Job function
Information Technology, Finance, and Business Development
* Industries
Financial Services and Banking
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Warrington, England, United Kingdom 2 weeks ago
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