Job overview
To deliver clinically excellent person-centred care that promotes independence, recovery and well-being.
To provide assessment, planning and delivery of care across a broad caseload and in a variety of Hospital settings- (hospital wards, Hospital Departments, etc) across a variety of clinical areas/within a designated service area.
Independently manage a varied caseload, organising this effectively and efficiently regarding clinical priorities and use of time.
To undertake all clinical duties as an autonomous practitioner, taking responsibility for organising and planning own caseload to meet service and patient priorities.
To work as an active member of the multidisciplinary team within the Occupational Health and Wellbeing Service and actively contribute to the planning and coordination of individual patient plans.
Deputise for the Therapies Team Lead, taking responsibility for operational management of the team to meet clinical and service priorities.
Main duties of the job
1. Undertake comprehensive specialist assessments, set patient centred goals, create treatment plans, monitor and evaluate a designated caseload of patients, using evidence based clinical pathways.
2. Independently maintain a clinical caseload and manage clinical risk, in a variety of settings including individually or in groups.
3. Formulate treatment plans and goals in partnership with the patient, clearly communicating your clinical reasoning to justify your recommendations and utilising most appropriate treatment/intervention.
4. To provide specialist clinical advice, support and educate patients and line managers in the management of their condition.
5. Assess capacity and gain informed consent from patients for any intervention carried out.
6. Contribute to reviews involving multi-disciplinary and multi- agency staff, providing evidence-based expertise within your specialist area.
7. Work across agencies as required and have a working knowledge and understanding of the systems within Occupational Health, Access to Work and Wider Services to facilitate appropriate treatment/interventions, equipment, access, and adaptation issues.
8. Postholder will participate in own supervision and supervise delegated staff in line with supervision policy.
9. Provide leadership, supervision, and support to junior staff in the team, including assistants and apprenticeship staff.
Working for our organisation
The Trust is committed to creating a well-managed, flexible working environment that supports staff and promotes their welfare and development. We are committed to promoting equality and diversity; we value the contribution of individual talent, skills, knowledge and experience and aim for a workforce demography representative of the local community. We operate Zero Tolerance to aggression, violence, bullying and harassment. We will make reasonable adjustments to ensure our recruitment and selection process is accessible to all. Flexible Working applications will be considered. The Trust operates a No Smoking Policy.
Should you require a reasonable adjustment to our recruitment process please contact a member of Recruitment Services on 01254 732075 at the earliest opportunity to ensure that measures can be put in place to enable your application for this post.
Please Note: new entrants to the NHS will normally commence on the first pay point of the relevant band.
At East Lancashire Hospitals Trust, our vision is to be widely recognised for providing safe, ,personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 7,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
ORGANISATIONAL RESPONSIBILITIES
1. Liaise effectively with other all members of the multidisciplinary team/departments/services/and external agencies to ensure the delivery of an effective and coordinated approach to service delivery.
2. Gather information from patients, line managers and other services (from a variety of sources including electronic patient records) and maintain clinical documentation in line with the Code of Conduct and Trust policies.
3. Attend and participate in team meetings, taking the lead when required.
4. Communicate appropriately in person, by email, on Teams or over the phone with Occupational Health colleagues, other professionals, patients and line managers with patients who are possibly distressed, in pain, unwell etc using listening and empathetic skills.
5. Advise and educate patients and line managers in a variety of ways which may include suggesting techniques and strategies to manage their condition, use of equipment etc.
6. Act as an enabler and co-ordinator on behalf of patients
7. Deal with challenging situations including verbal aggression or patient complaints, using conflict resolution and negotiation skills, and seek support as required.
8. Advise and support students and assistant staff in adapting communication skills to meet individual patient’s needs.
9. To regularly communicate complex or sensitive information, in an empathetic and reassuring manner to patients and carers, including to those whom English is a second language.
10. Provide comprehensive clinical reports clearly outlining clinical reasoning and recommendations to members of the multidisciplinary team and external partners/agencies.
11. Collate feedback and information from patients/line managers and other support services to inform service evaluation and associated service improvements.
12. Be able to communicate over the telephone or video (using digital platforms) to complete triage and assessment, providing clinical interventions and advice as required.
13. Use advanced communication skills and coaching skills to communicate with patients to overcome barriers to achieve agreed goals, negotiate treatment plans and overcome any barriers to deliver safe personal and effective care.
TRAINING AND DEVELOPMENT
1. Take part in regular supervision in line with Supervision Policy and provide supervision for junior staff.
2. Take responsibility for own professional development including clinical competencies, maintaining own development portfolio, and assisting others in the development of theirs.
3. Undertake teaching and education of others and share knowledge and experience with other staff and students.
4. Support and supervise junior staff, students and assistants as required and as outlined in the supervision guidance.
5. Review, update and produce guidelines/procedures and educational resources that reflect national guidance/ clinical standards and evidence-based practice (in conjunction with the Therapies Team Lead).
6. Plan, organise and deliver training to students, assistants, junior staff and colleagues, including the wider multi-disciplinary team and other agencies as required.
7. Responsible for the safe and competent use of equipment by patients, clinicians and students, through teaching, training and supervision of practice.
8. To assist/lead in the development, delivery, and evaluation of specialist training to patients/line managers and other departments where appropriate.
9. Continue to develop and demonstrate specialist skills related to clinical area, to a specialist level, ensuring those skills are underpinned by professional and clinical standards.
ORGANISATIONAL RESPONSIBILITIES
1. Lead on service improvement, clinical audit, and governance activities, and actively engage others in shared learning where appropriate.
2. Identify quality and service improvement opportunities and contribute/lead on implementing change in collaboration with the Therapies Team Lead.
3. Actively contribute to clinical research (including multi-disciplinary) and associated activities e.g In Service Training, as required and appropriate.
4. Responsible for maintaining written or electronic clinical documentation in line with relevant policies, legislation, and guidance.
5. Actively contribute to the delivery of service and organisational objectives.
6. Take an active role in ensuring quality and safety of care interventions.
7. Develop own leadership skills.
8. Manage own e roster, travel, and annual leave within policies.
9. Produce accurate and timely clinical reports for referring managers, medical staff and other health and care professionals, consistent with policies and procedures.
10. Develop and update policies and procedures for the designated service area as delegated by and with support from Therapies Team Lead.
11. Participate in recruitment and selection of clinical staff and assistants as required.
12. Responsible for the induction, supervision and co-ordination of junior staff and assistants as required.
13. Regular access to patient and staff digital and on-line systems including, e-roster, education sites, SharePoint, G2 OPAS, Cerner, etc..
PROFESSIONAL RESPONSIBILITIES
1. Ensure that your own practice and that of the staff under your supervision, adhere to HCPC standards of conduct and professional proficiency.
2. Understand and demonstrate the need to respect and uphold the rights dignity and values and autonomy of every service user.
3. Understand your role in the process of promoting and maintaining health and wellbeing for patients, self and others.
4. Operate within the codes of practice outlined in the Trust Behavioural Framework.
5. Be willing to recognise own limitations in knowledge, skills and experience and seek support to address any learning needs as required in a timely manner, through appraisal process and continued professional development.
6. Assess and maintain competencies as required for the role, demonstrating specialist knowledge within your designated area of practice.
7. Understand your role in supporting staff and patients with protected characteristics, to be a role model and ally in challenging and eliminating discrimination of all forms.
8. Have a sound working knowledge of clinical care pathways in your designated service area and ensure your practice and those of others under your supervision adhere to best practice.
9. Ensure practice is evidence-based by interpreting and contributing to the development of local guidelines/protocols and procedures with reference to NICE guidelines and Clinical Standards.
10. Undertake as directed the collection of data for use in service audit and research projects.
11. Promote awareness of the professional role within the Trust and externally.
Person specification
Experience
Essential criteria
* Individual and group treatment skills.
* Post graduate clinical experience
* Experience of delivering training to colleagues in health and/ or other relevant agencies
* Experience of working as part of a multidisciplinary team
* Experience of undergraduate student and/or support staff supervision
* Contribution to clinical education of junior staff/students/assistants
* Experience of contributing to quality improvement projects for safe, personal and effective care
* Involvement in audit, research and evidence-based practice
Knowledge
Essential criteria
* Awareness of local and national NHS/Social Care agenda and its relevance to service area
* Awareness of national policy, clinical practice standards and guidelines relevant to service area
* Understanding of professional issues and their application to practices code of conduct/ethos.
* Effective written and verbal communication skills to optimise patient management.
* Ability to manage risk in relationship to patient care
* Supervision Skills
* Effective problem-solving skills
* Sound knowledge of a variety of assessment and clinical interventions relevant to service area
* Advanced clinical reasoning
* Appraisal Skills
* Sound knowledge of research, audit and evidence-based practice
* Workload management skills including prioritisation and delegation
* Knowledge of relevant equipment and its application
* Knowledge of a variety of assistive technology and environmental modifications
* Proficient in the use of Microsoft Office 365
* Ability to reflect and critically appraise own professional competency level and to seek help appropriately
Other
Essential criteria
* Access to a transport for work purposes as you will need to be able to travel across ELHT sites, including to patient's usual place of work, where required’.
* Ability to travel between sites in a timely manner as required in accordance with the agreed job plan
Qualifications
Essential criteria
* Profession specific Diploma/ Degree
* Registration with Health and Care Professions Council
* Member of relevant professional body
* Evidence of CPD maintained in a portfolio including attendance at recent postgraduate courses relevant to the clinical field
Desirable criteria
* Involvement in Special Clinical Interest Group