Field Service Engineer – Cardiff
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Job Details
* Location: Cardiff, Newport, Wales
* Job Family: Technicians & Engineers
* Job Type: Full Time
* Posted Date: 24-Oct-2025
* Salary: £29,000 – £36,200 (£4,700 overtime + £2,500 commission)
Eligibility
You must live in one of the following postcodes:
* NP4, NP10, NP11, NP18, NP19, NP20, NP44, CF3, CF5, CF10, CF11, CF14, CF15, CF23, CF24, CF32, CF35, CF36, CF39, CF40, CF41, CF42, CF61, CF62, CF63, CF64, CF71, CF72, CF83
About the Role
You may think that a Field Service Engineer sounds technical, and in part, it is – but this role is so much more than that. It’s about connecting people with what matters most. You’ll be travelling to different locations, meeting new people daily, installing cutting‑edge broadband, troubleshooting issues, and enjoying the freedom of working outside. You’ll get real job progression and only work four days out of seven each week.
What You’ll Do
* Install and maintain broadband, TV, and phone services to customers’ homes.
* Quickly resolve technical issues, ensuring customers stay connected.
* Provide exceptional service that leaves every customer satisfied and smiling.
* Work independently with the backing of a supportive team.
Who we are
Virgin Media and O2 have come together to offer the best in connectivity, serving over 46 million customers across broadband, mobile, phone, and home services.
Must Haves
* A UK manual driving licence.
* Confidence working at heights and outdoors in all weather conditions.
* To live in one of the specified postcodes above.
Desired Skills
* A problem‑solving mindset and a passion for helping customers.
* A methodical, organized approach to work.
* The ability to be composed and adapt to any situation.
Benefits
* A starting salary of £29,000 with potential to earn up to £36,200 through on-target earnings (£4,700 overtime + £2,500 commission).
* Private medical cover through BUPA, a healthcare plan, and critical illness insurance.
* Market‑leading maternity, paternity, neonatal, and carers leave policies.
* 25 days of annual leave, UK bank holidays and your birthday off, plus option to buy/sell up to 5 extra days.
* A 4‑day working week – After training, work 37.5 hours across just 4 days (Monday‑Saturday), shifts 7.5–10 hours.
* Up to 10 % employer pension contributions and life insurance.
Next Steps
* Complete our quick online application and video assessment.
* If successful, chat with a recruiter to learn more.
* Attend an interview with a manager to see if we’re a great match.
We’re committed to making our hiring process accessible to everyone. If you need any adjustments, just let us know – we’re happy to help. So, if you’re ready for a rewarding career where no two days are the same, apply today.
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