We are looking for passionate, patient-focused individuals interested in a career as an NHS 111 Health Advisor in the Ashford area. The ideal candidate will be calm, professional, and empathetic.
Main duties of the job
As a Health Advisor at IC24, when our patients dial 111, you will be the first point of contact as the voice at the end of the line. It will be up to you to deliver time-critical advice, triaging a wide range of calls and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill to have; you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescription requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?
About us
A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager, or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
Job responsibilities
We are seeking passionate, patient-focused individuals interested in a career as an NHS 111 Health Advisor in the Ashford area. The ideal candidate will be calm, professional, and empathetic. Skills: As a Health Advisor at IC24, when our patients dial 111, you will be the first point of contact as the voice at the end of the line. It will be up to you to deliver time-critical advice, triaging a wide range of calls, and providing safe, effective assessments and non-clinical advice using the NHS Pathways System. Emotional resilience is an essential skill; you will need to think fast but clearly whilst typing detailed notes on our system. Calls within this role can vary from repeat prescriptions requests to distressed suicidal patients. Do you have the resilience to overcome difficult situations such as these?
Qualifications: A high-quality onboarding and a robust training programme are on offer, and we proactively encourage and support our Health Advisors to progress through the ranks as a Non-Clinical Coach, Service Manager, or Team Manager where possible. We also offer development opportunities through our nationally recognised patient service qualification programme, Aspire to Excellence.
Keywords: Who are we? We are Integrated Care 24 (IC24), the leading not-for-profit Social Enterprise providing innovative and patient-focused primary care services. IC24 is committed to improving access to health and social care for our patients and reducing the demand on secondary care services. IC24 provides services to over 6 million patients, including GP-led out-of-hours services, NHS 111, primary care, and secondary care support services.
Person Specification
General Requirements
* Please refer to the job description above
* Please refer to the job description above
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such, a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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