We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.
HCLTech is a globally recognized leader in the Tech and IT industry, but we’ve never forgotten the startup mindset that got us here. We’ve always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea’s single spark.
It’s that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that’s what drives you to be better, be more and ultimately, be more fulfilled.
To provide and ensure the effective and efficient operation of the Desktop environment including PCs, laptops, telephones, and other hand held devices
Required Skills
* Desktop Support / Field Services experience in an Enterprise environment.
* Strong hands-on Windows and macOS expertise, including troubleshooting at OS and hardware levels preferably CompTIA A+
* Solid understanding of masOS essentials, Windows 10/11, peripherals, and enterprise OS management through JAMF and Intune, Active Directory.
* Proven ability to deliver first hand solutions at Tech Cafe with professionalism, discretion, and empathy.
* Excellent communication and customer-facing skills, especially in onsite executive environments.
* Ability to work independently, manage priorities, and also collaborate within a team.
* Comfortable working in a fast-paced onsite environment with high visibility and accountability
* Perform imaging, provisioning, and deployment of macOS and Windows devices, including Apple Silicon chips.
* Troubleshoot macOS / Windows issues including OS corruption, performance issues, and hardware diagnostics.
* Support IMAC activities (Install, Move, Add, Change) with attention to user experience and minimal business disruption.
* Act as Smart Hands for infrastructure and application teams during onsite activities.
* Provide remote support for traveling, hybrid, and home-based users, ensuring seamless continuity of service
* Troubleshoot encryption technologies including FileVault (macOS) and BitLocker (Windows)
* Consistently resolve 5+ tickets per day while maintaining quality, professionalism, and strong customer satisfaction.
* Maintain accurate asset management and inventory records in ServiceNow.
* Support weekly and monthly inventory audits and compliance checks.
Ability to diligently deal with high profile & Exec level users with excellent verbal and written communication skills.
Benefits:
* A supportive, diverse, and global team with a brilliant culture.
* Competitive compensation and benefits that includes up to 20 days’ vacation per year, various insurances like Term life and Business Travel insurance. These are apart from the statutory benefits applicable in the country. Employee benefits are regulated by an internal policy that contains full details regarding the entitlement and conditions for the benefits as per the law of the land.
* Great opportunities to make the role your own, upskill yourself and get involved with exciting projects.
* Total Wellbeing is our focus. Alongside your professional excellence, you join the likeminded colleagues to create a larger impact within the company and society at large in your chosen area of passion - CSR Council, Diversity Council, Women Connect, Sparks – Engagement Champion to name a few.
* To know more about us visit – www.hcltech.com