Role: 1st Line Support Engineer
Contact: Full time, Permanent
Hours: 37 hours per week
Salary: 30,000 to £33,000 per annum dependent on experience
Location: Head Office, Welwyn Garden City
Quantum Care is a not for profit company providing high quality care services for over 2000 older people in Hertfordshire, Bedfordshire and Essex.
We’re looking for a proactive and customer‑focused 1st Line Support Engineer to join our growing IT team. If you enjoy solving problems, supporting users, and being the first point of contact for technical issues, this role gives you the perfect platform to develop your skills and progress your IT career.
Key Responsibilities:
* Act as the first point of contact for all IT support queries via, email, and ticketing system
* Provide excellent customer service and clear communication to users of all technical levels
* Log, prioritise, and escalate incidents to the 2nd Line Support Engineer where appropriate
* Diagnose and resolve basic hardware, software, and network issues
* Set up and configure laptops, desktops, mobile devices, and user accounts
* Support with Ordering, procurement, inventor tracking & asset management
About You
You’ll thrive in this role if you bring:
* A genuine interest in IT and technology
* Strong communication and problem‑solving skills
* Experience using a ticketing/helpdesk system (desirable)
* Knowledge of Windows OS, Microsoft 365, and basic networking
* The ability to work calmly under pressure and manage multiple tasks
* A positive, team‑oriented attitude and willingness to learn
What We Offer
If you believe this is the job for you, we would love to have you join our team and in return we will provide the following rewards & benefits:
* Training and development opportunities, including certifications
* A supportive team environment
* Career progression into 2nd Line
* Free Employee Assistant Programme: Providing 24/7 assistance and support to help you balance work, family and life.
* Company Pension Scheme (after 1 years’ service)
* Free DBS check
* Access to retail discounts and offers
Terms and Conditions apply to all benefits
This is a great opportunity to join a well-established, values driven company that offers varied and rewarding work and opportunities for career progression. We welcome applications from a very diverse range of people who have the right to work in the UK. We are not able to offer sponsorship to candidates at this time.